Job Title: Customer Service Representative II
Duration: 6 Months
Location: Ashburn, VA (20147) OnsiteJob Summary:
We are seeking a detail-oriented and customer-focused Customer Service Representative II to support order management, customer interactions, and sales growth initiatives. This role requires strong communication, organizational, and multitasking skills in a fast-paced environment.Key Responsibilities:

• Enter and check orders. Handle customer phone calls and emails. Handle quotes and issues and update RMA’s. Post sales and quotes follow up. Run reports as assigned.
• Manage accounts and relationships within a territory with designated Regional Manager to increase sales growth and revenue. Engage daily with Regional Manager to prioritize and plan work flow, tasks and activities.
• Update relevant customer, account and opportunity information through various databases. Perform customer needs analysis and recommends options based on those needs.
• Support ISO quality system, quality policy and continuous improvement efforts. Understand competitive landscape and accurately communicates company differentiators and value.
• Responsible for helping train new employees as assigned by supervisor. Responsible for contributing to a positive and productive work environment.
• Other Duties as assigned

Required Skills & Qualifications:

• 1–3 years of experience
• Minimum of 1 year sales experience preferred
• Excellent communication skills, both written and verbal
• Excellent customer service skills
• Excellent organizational, analytical and interpersonal skills
• Detail-oriented
• Ability to work and multi-task in a fast-paced environment
• Previous customer service or technical experience preferred

Education:

• Associate’s degree or equivalent experience

 
  
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 23.54/hr.