Job Title: Client Scheduling Coordinator
Location: Whitehouse Station NJ 08889
Duration: 6 months Assignment (Potential to Temp to Perm)
Shift/Hours: 40hours/week, likely to be 9am to 5:30pm or 9:30am to 6pm but will be confirmed at time of offer
Work Model: Hybrid, 4 days on site, 1 date WFH
Note: Ability to work 40 hours a week on scheduled shift. Initial training is 9:00am to 5:30pm EST Mon to Friday. After training is concluded, an 8-hour shift would be a assigned between 7am - 7pm EST the latest start time would be 10:30am EST and work until 7:00pm EST
 
Summary:

• The main role of a Client Scheduling Coordinator is to function as the point of contact between client and the client throughout the home assessment scheduling process and support our Risk Consultants in meeting monthly/yearly production and timeliness goals.
• Our coordinators work diligently to build relationships to create strong partnerships with internal and external business partners to manage the home assessment scheduling process in an assigned territory.
• Acting as a subject matter expert on the geography of their assigned territory while working to ensure that appointments are scheduled logically and efficiently.
• During the scheduling process, they provide exemplary customer service.

Hours of operation:

• Monday-Friday: 8:00am-8:00pm ET.
• During the week each shift is an 8-hour shift, there are several scheduled shifts to cover the business hours.
• The first shift is 7:30am-4:00pm and the final shift is 11:30am-8:00pm.
• Our new hires are assigned to the shift which will support their training and is dependent upon the area they are trained on.
• This allows for the new trainee to strengthen technical skills and demonstrate proficiency.
• Once proficiency is demonstrated a later shift may be assigned based on business needs.
• Everyone may have the opportunity to work each shift at some point.

Job Responsibilities:

• Acting as the point of contact between client and the client throughout the home assessment scheduling process.
• Making a high volume of outbound contacts (calls/emails) to secure appointments.
• Maintain an appointment-setting process that accommodates the needs of both clients and business partners.
• Follow through with all tasks in an effective and efficient manner by using company and departmental resources.
• Consistently complete tasks with an increased focus on the details to improve the scheduling experience.
• Proactively and clearly communicates needs and concerns.
• Work to collaboratively respond to inquiries within 24 hours of receipt.
• Provide trends, availability issues, and scheduling concerns in a timely manner to leadership monthly.
• Communicate clearly and in a professional manner with all internal and external business partners. (emails, phone calls, MS Teams chat).

Skills:

• Effective, strong, and service focused communication skills, both verbal and written.
• Outlook-must be able to manage multiple calendars for scheduling of appointments.
• EXCEL- data entry.

Experience/Education:

• GED/High School Education- Minimum of high school diploma or equivalent; college degree or currently pursuing is a plus.
• Must have a strong experience,2-4 years’ Customer Service experience.

 
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 21.03/daily.