Job Title: Service Manager
Location: Arlington, TX 76010
Duration: 3 Months (Possibility of extension depending upon business requirements and performance)
 
Job Description:

• Manages complex scopes with a full understanding of the daily operations of site personnel, chemistry, reporting, budget, and maintenance programs.
• These positions will be responsible for the oversight of small, medium, and large single on-site customer contract operations on a day-to-day basis.
• They provide the leadership (planning, scheduling, coordinating, assigning, and directing) to the Field Service Reps ensuring that all the contract terms, conditions, requirement, and standards of a contract are satisfactorily managed.

 
Duties and Responsibilities:?

• Oversight of large multi sites/contract operations, ensuring compliance with formal contractual obligations and performance criteria.
• O&M projects are managed effectively and comply with contractual, operational, maintenance and profitability requirements.
• Oversight of large, complex multi- Ability to develop and maintain strong working relationship with sales force, management, and customer.
• Schedules work requirements to meet the day-to-day O&M requirements
• Plan, develop and implement strategies for operational management that meet the agreed contract performance requirements within budget and timeframes.
• Strong business acumen and understanding of contract language, terms, and conditions.
• Assist project developers in pursuing new business and contract renewal
• Manages up to 20 or more direct and indirect reports with operational budget of 5 million dollars or more
• Independence Level/Reports to: High Independence 
• Accountable for meeting annual objectives of contract
• Budget responsibility 
• Prepares internal and external reports
• Primary customer contact
• Has an elevated level of customer interface including plant management.
• Strong leader who can teach associates all the positions that he/she manages
• Can fully troubleshoot system operations and functions, maintain inventory levels, and perform system and safety audits.
• Can grow/develop the business by possessing a strong knowledge of the company’s offers.
• Reports to Operations Manager/Regional Operations Manger

 
Qualifications:

• Education/Work Experience: 5 to 7 years’ experience in the operations and maintenance of wastewater or water operations
• 5 to 7 years’ experience of managing/supervising employees?
• Water treatment licenses as required by law
• Experience in managing multi sites or operations
• Degree in technical field/engineering equivalent

 
Education/Experience:

• Associate degree (A.S.) or equivalent from 2-year College or technical school

OR

• 5 to 7 years related experience and/or training

OR

• Equivalent combination of education and experience.

 
Language Ability:

• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.

 
Math Ability:

• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Ability to apply concepts of basic algebra and geometry.

 
Reasoning Ability: 

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

 
Computer Skills: 

• To perform this job successfully, an individual should have knowledge of Microsoft Word, Microsoft Excel, project management software and database software.

 
Supervisory Responsibilities: 

• Manages one subordinate supervisor who supervises employees.
• Also directly supervises non-supervisory employees.
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

 
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 35.00/hr.