Position Summary

The AR Collections Analyst supports the Accounts Receivable team by performing routine collection activities, assisting with customer account reviews, and helping resolve basic payment issues.

This role focuses on learning AR processes, developing strong customer communication skills, and ensuring accurate maintenance of customer account information. The position works closely with teams such as Billing and Cash Application to support timely collections and account accuracy.

Key Responsibilities

Collections & Customer Communication

• Conduct routine outbound calls and emails to customers with overdue invoices.

• Request payment status updates and document customer responses.

• Track customer commitments and follow up on promised payments.

• Identify patterns in customer behavior that may indicate potential disputes.

Account Review & Issue Identification

• Review customer account statements to identify missing payments, unapplied cash, or basic discrepancies.

• Escalate issues requiring further review to senior analysts, managers, or the billing team.

• Assist with resolving routine payment issues.

AR Transactions & System Updates

• Enter accurate notes and updates in AR systems following standard procedures.

• Perform simple AR transactions (e.g., updating notes, submitting workflow requests, recommending credit holds).

• Maintain accurate customer account records and documentation.

Reporting & Team Support

• Prepare and update standard reports such as aging summaries.

• Track assigned KPIs including customer contact attempts and payment commitments.

• Support team leads with routine data entry and reporting tasks.

Qualifications

Education

• Bachelor’s Degree in Accounting, Finance, or a related business field.

Experience

• 2+ years of experience in Accounts Receivable, Credit, or Customer Collections roles.

• Experience working in customer-focused or service-oriented environments with regular interaction with internal and external stakeholders.

• Hands-on experience making outbound collection calls and managing customer communications related to past-due balances.

Skills

• Strong written and verbal communication skills in English.

• Advanced Excel skills with solid proficiency in Word and PowerPoint.

• Experience working with SAP or another large-scale ERP system.

• Experience with Salesforce (nice to have).

• Strong attention to detail and ability to follow controls and procedures.

• Ability to manage multiple priorities and conduct effective customer calls to resolve routine payment issues.
  
  ***THIS IS A 6 MONTH CONTRACT***