Position Title: Digital Marketing Coordinator
Duration: 12 months (Possibility of Extension/ High possibility of conversion to FTE)
Working Location: Toronto, ON (Hybrid schedule; minimum 3 days in office not set)
Working hours: 9-5

Role Mandate:

• Contributes to marketing solutions delivered across Bank's digital properties that meet the goals and objectives of the assigned portfolio and deliver the intended customer experience.
• Performs a variety of tasks and provides support to the marketing team ensuring that operational processes are followed.
• Supports the planning, development, production, and delivery of marketing solutions.
• Works collaboratively with key stakeholders to ensure timelines are met and marketing collateral is aligned with brand standards and product positioning.
• Ensures consistent application of Bank's brand and design system standards.

Role Responsibilities Include (but are not limited to):

• Executes routine digital support ticket tasks such as website requests, social media requests, etc.
• Make edits to Advisor web portfolios including content & layout updates
• Develops solutions to problems that align to program goals.
• Maintains/updates the global content library.
• Gathers and formats data analytics into regular and ad-hoc reports, and dashboards.
• Provides customer service by responding to general questions via phone, email or support ticket in a timely and professional manner; includes acting as a main point of contact for certain customer requests.
• Must be able to handle & prioritize a large volume of tickets while providing meaningful support to the client
• Executes work to deliver timely, accurate, and efficient service.

Must-Have Skills:

• Typically between 2 – 3 years of relevant experience and University degree in related field of study desirable.
• Specialized knowledge.
• Customer Service Skills - Strong.
• HTML & CSS - Strong.
• UX Design - Strong.
• SEO - Strong.
• Website Design – Strong
• Verbal & written communication skills - Strong.
• Organization skills - Strong.
• Collaboration & team skills - Strong.
• Analytical and problem-solving skills - Strong.

Nice to Have Skills:

• College diploma in Marketing or Communications preferred.
• Any previous experience in Digital or Service-related roles
• Bilingual [English & French}

Interviews:

• 1 – 2 Rounds with the HM

 
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 23.45/hr.