Job Title: Business Analyst III
Location: Carlisle, PA
Duration : 11 Months

Job Summary
We are seeking a skilled Business Systems Analyst to analyze, design, and support automated systems that enable critical finance and store operations. This role partners closely with Finance and Store teams to gather requirements, design system solutions, support testing activities, and ensure business needs are met efficiently and accurately. The analyst will play a key role in supporting ongoing operations and major initiatives, including Finance Transformation 2026.

Duties & Responsibilities:

• Technical SME for multiple assigned systems, services and applications for an identified functional area
• Responsible for leading small to mid-size project solution delivery activities leading the below listed delivery activities:
• Translating business needs identified by either the business and/or production owners into either agile stories or waterfall business requirements.
• Partners with Solution Engineers in building out technical specifications that will deliver on identified business requirements and outcomes
• Works with the business and Quality Assurance in building out test cases/matrices that will ensure proper testing of solutions prior to production deployment
• Execute assigned tasks during System Integration Testing, record passed test cases, provide detailed documentation on failed tests and re-execute tests as needed.
• Work with Solution Engineers on failed test cases and any changes to technical specifications needed to meet solution outcomes
• In partnership with Service Delivery complete RUN Book Documentation and prepare for production support turnover
• Participate in Solution Implementation & Postproduction Hyper Care Support
• Responsible for and drives all second level and third level technical support for application and systems services for a specifical functional area
• Technical Support SME for the identified service or application and serves as the technical resolver and knowledge provider. Coaches and mentors lower-level Solution Delivery Analysts on an as needed basis.
• Accountable and responsible for supplier performance to deliver on technical support needs and service level expectations. Manages support relationship for small to mid-size software supplier relationships.
• Responsible for engagement with Engineers and Product Teams to ensure operational support needs are met and responsible for all technical engagement with senior SMEs and suppliers
• Leads root cause analysis on complex issues and recommends opportunities for continuous performance improvement of systems including through suppliers
• Partners with Engineers, Product Teams, and business groups to deliver standard to complex configuration changes and routine Operational changes for the services/applications within established standards
• Partners to determine integration needs, design improvements, and design patterns with Engineers, Developers, Suppliers, and Product teams
• Responsible for identifying and driving proactive improvement through monitoring tools integration, continuous improvement activities and reporting on service availability
• Ensure operational stability of a 24/7/365 grocery retail environment by providing technical support, system monitoring, and issue resolution which may be required during off-hours, weekends, and holidays as needed.

Qualifications:

• Bachelor’s degree in computer science, CIS or related (or equivalent related work experience)
• 3 or more years of equivalent experience in relevant job or field of technology
• Experience in an advanced role or technical capacity, leading teams directly or indirectly
• Experience in guiding, training or onboarding team members in relevant technologies, capabilities or skills
• Master’s use professional concepts and functional expertise
• Takes on small to medium projects from start to finish and works independently on these efforts with minimal direction required,
• Works on problems of moderate to complex scope where analysis of situations or data requires a review of a variety of factors
• Possess an innate desire to produce quality work,
• Has the desire and ability to trace issues to their source, even when those issues lie outside the boundaries of the code
• Exercises judgment within defined procedures and practices to determine appropriate action 
• Experience in Agile teams and or Product/Platform based operating model

Top Skills Technical Skills

• Mainframe
• WebSphere MQ
• Communication Skills 
• Endevor
• COBOL
• CICS
• JCL
• DB2 
• VSAM 
• Technical
• SDLC 
• MVS
• Agile

Top Skills

• Application Management
• It Solutions
• Innovation
• Communication Skills 
• MS Office suite
• System Monitoring

Preferred Qualifications:

•    Master's Degree in relevant field of study,
•    Additional training or certifications in relevant field of study
•    Experience in retail or grocery preferred.
  
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 55.00/hr.