Platform Implementation Manager
Spectraforce
Holtsville, New York
Remote
2 days ago
Job Description
Job Title:Platform Implementation Manager
Duration:6 Months
Location:Remote
Preferred (in priority): New York City, San Francisco
Open to: Phoenix, Los Angeles, Denver, Chicago
About the Team
Clients Commerce Platform is Clients first software-as-a-service business unit – offering a suite of products and services across online ordering, branded mobile apps, loyalty solutions, and more that enable merchants (restaurants, grocers, retailers, etc.) to reach customers through their own first-party channels.
Our newly launched Commerce Platform Merchant Experience pod focuses on ensuring merchants have a seamless experience when transitioning from their current tech stack to our Clients Commerce Platform products and on providing ongoing specialized support for merchants’ tech needs.
Within this pod, the Platform Implementation Manager (PIM) Team was created to help our merchants onboard, implement, and grow their business from day one. The team supports our merchants after they sign up, through their first weeks live, and delivers top-tier service and support.
About the Role
The Platform Implementation Manager is responsible for providing best-in-class onboarding experience for our SMB merchants into our Clients Commerce Platform products.
PIM is the merchants’ “quarterback”, the person responsible for troubleshooting, coordinating with the various internal and external stakeholders, and ensuring merchants have a smooth transition from their current digital ordering solution to ours.
On a day-to-day basis, this includes:
Working closely with the sales and account management teams to get merchants set up for success from day one
Setting up kick-off calls and project managing the implementation of Online Ordering, mobile apps, loyalty, and gift card programs for merchants
Coordinating with several internal teams to ensure merchants are using products as soon as they sign up
Technical troubleshooting of issues (within merchants’ websites and internally)
Educating merchants on products, answering “how to” questions, proactively guiding them through the transition and setup process, and providing operational support during the initial weeks of product usage
Collecting and registering feedback from merchants on products
You will report to the Associate Manager, Strategy & Operations, and work within the Commerce Platform organization. This is a primarily remote role close to one of the corporate hubs for occasional co-working and collaboration.
Responsibilities:
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 34.00/hr.
Duration:6 Months
Location:Remote
Preferred (in priority): New York City, San Francisco
Open to: Phoenix, Los Angeles, Denver, Chicago
About the Team
Clients Commerce Platform is Clients first software-as-a-service business unit – offering a suite of products and services across online ordering, branded mobile apps, loyalty solutions, and more that enable merchants (restaurants, grocers, retailers, etc.) to reach customers through their own first-party channels.
Our newly launched Commerce Platform Merchant Experience pod focuses on ensuring merchants have a seamless experience when transitioning from their current tech stack to our Clients Commerce Platform products and on providing ongoing specialized support for merchants’ tech needs.
Within this pod, the Platform Implementation Manager (PIM) Team was created to help our merchants onboard, implement, and grow their business from day one. The team supports our merchants after they sign up, through their first weeks live, and delivers top-tier service and support.
About the Role
The Platform Implementation Manager is responsible for providing best-in-class onboarding experience for our SMB merchants into our Clients Commerce Platform products.
PIM is the merchants’ “quarterback”, the person responsible for troubleshooting, coordinating with the various internal and external stakeholders, and ensuring merchants have a smooth transition from their current digital ordering solution to ours.
On a day-to-day basis, this includes:
Working closely with the sales and account management teams to get merchants set up for success from day one
Setting up kick-off calls and project managing the implementation of Online Ordering, mobile apps, loyalty, and gift card programs for merchants
Coordinating with several internal teams to ensure merchants are using products as soon as they sign up
Technical troubleshooting of issues (within merchants’ websites and internally)
Educating merchants on products, answering “how to” questions, proactively guiding them through the transition and setup process, and providing operational support during the initial weeks of product usage
Collecting and registering feedback from merchants on products
You will report to the Associate Manager, Strategy & Operations, and work within the Commerce Platform organization. This is a primarily remote role close to one of the corporate hubs for occasional co-working and collaboration.
Responsibilities:
- Drive merchant onboardings and implementations with clear, concise communication
- Deliver strong presentations and handle merchant frustrations with grace and support
- Train merchants on clients Online Ordering product and functionality
- Leverage your tech-savviness and curiosity to troubleshoot technical issues
- Become a product expert and cross-functional subject matter expert on Online Ordering
- Collaborate and support sales and account management teams with merchant implementation challenges
- Share product and operations feedback regularly
- Meet high internal and external service and timeline goals
- Highlight opportunities for leadership to improve team workflows and merchant success
- Achieve immediate results and adapt to an evolving work environment
- Look for ways to improve and help shape the direction of the company
Applicant Notices & Disclaimers
- For information on benefits, equal opportunity employment, and location-specific applicant notices, click here
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 34.00/hr.