Job Title: Data Entry Clerk I
Duration: 3 months
Location: Schaumburg, IL 60196
Work Schedule: Mon – Fri | Flexible start 7:30 – 8:30 AM 
Worksite: Hybrid | (Home Office; onsite as needed only)Position Overview

• We are seeking a detail-oriented and proactive Data Entry Clerk to join our team.
• Responsible for accurately entering, verifying, and maintaining data in our Oracle system.
• Ensure timely case processing and exceptional support for internal stakeholders.
• Must possess strong organizational skills, clear communication abilities, and the capacity to manage multiple priorities in a fast-paced environment.

Key Responsibilities
Data Management & Processing

• Accurately enter and update data in Oracle systems, ensuring completeness and consistency.
• Verify and cross-check details to maintain high standards of accuracy.
• Efficiently process cases and ensure timely fulfillment according to established procedures.
• Proactively troubleshoot and resolve discrepancies or missing information.

Customer & Internal Support

• Engage with Customer Support Managers (CSMs) to understand needs and provide effective solutions.
• Address inquiries and concerns promptly and professionally to ensure satisfaction.
• Communicate clearly and professionally with customers, co-workers, supervisors, and management.
• Provide timely updates regarding case status, outstanding issues, or required clarifications.

Documentation & Compliance

• Maintain accurate and detailed records of all interactions and requests in conversation logs.
• Create notes and document issues or escalations for future reference.
• Adhere strictly to company processes, procedures, and compliance standards.

Pipeline Management & Issue Resolution

• Review and prioritize a pipeline of cases to ensure deadlines are met.
• Escalate issues when necessary to avoid delays or service disruptions.
• Identify recurring issues and collaborate with teams to support process improvements.

Daily Responsibilities

• Contract loading for various service programs across multiple systems.
• Pre-audit submitted information before loading; post-audit loaded data for accuracy and completeness.
• Support field teams in using the Q2SC (Oracle) contract loading tool.
• Utilize Oracle Install Base for data additions and modifications.
• Monitor contract submittals to ensure timely and coordinated responses.
• Manage contract corrections, changes, and database updates to maintain efficient cycle times.
• Service Cloud case management to ensure accurate cycle time and reporting.
• Facilitate and support individual and team work distribution.
• Prepare and present reports on work activities and performance metrics.

Qualifications & Skills

• Experience: 1–3 years in data entry, administrative support, or a similar role.
• Technical Skills: Proficiency in Oracle systems, MS Excel, and Google applications (Sheets, Drive, Gmail).
• Typing Speed: Ability to type 25–30 words per minute with high accuracy.
• Attention to Detail: Strong ability to verify and maintain data accuracy.
• Communication: Excellent written and verbal communication skills for email, phone, and documentation.
• Problem-Solving: Ability to troubleshoot discrepancies and resolve issues independently.
• Organizational Skills: Capable of managing multiple priorities and meeting deadlines.

Preferred Attributes

• Experience in internal customer support or case management environments.
• Familiarity with process improvement initiatives.
• Ability to work collaboratively in a team-oriented setting.
• Strong decision-making skills, ownership of tasks, and respect for confidentiality.
• Cultural awareness and adaptability in diverse work environments.

Must-Have Qualifications

• Google Suite
• Microsoft Office Suite
• Oracle systems / Salesforce
• Typing speed: 25–30 WPM with accuracy

 
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 26.48/hr.