Service Analyst - I (USD)
Spectraforce
Avenel, New Jersey
an hour ago
Job Description
Title: Service Analyst I
Location: Jersey City, NJ
Work Arrangement: Hybrid (Remote Monday and Friday; Onsite Tuesday–Thursday)
Assignment: 6 Months
Job Description:
Overview:
The Service Analyst I will support Institutional Annuities operations by ensuring accuracy, compliance, and timely execution of service tasks. This role is ideal for individuals who are organized, detail-oriented, and comfortable working independently in a fast-paced environment. No prior experience is required—training and coaching will be provided.
Key Responsibilities:
• Sort and organize incoming mail, faxes, emails, and OneDrive files; assign to appropriate teams
• Index PDF documents into Global Search to maintain up-to-date records
• Review participant contract data for accuracy and completeness
• Prepare and send correspondence to contract participants
• Assign inbound correspondence to service representatives
• Monitor and track response timelines, ensuring timely follow-up
• Maintain accurate records in workflow systems and participant files
• Review forms and documents for compliance
• Process routine non-financial account activities
• Provide clear explanations of basic functional information to participants and colleagues
• Answer participant phone inquiries with clarity and professionalism
• Assist with locating missing participants and uncashed checks, including obituary searches
• Help employees locate tax forms when needed
Must-Have Skills:
• Strong organizational skills
• Familiarity with Microsoft Office Suite
• Ability to work remotely using VPN
• Basic familiarity with ChatGPT and Microsoft tools
• Ability to pivot quickly and maintain focus on repetitive tasks
• Attention to detail and punctuality
Preferred Qualifications:
• Associate’s or Bachelor’s degree preferred, or equivalent experience
• No prior experience required—on-the-job training provided
Interview Process:
• Initial phone interview with hiring manager
• Follow-up in-person interview
Team & Culture:
• Supportive and structured environment
• Emphasis on independence, reliability, and professionalism
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 20.00/hr.
Location: Jersey City, NJ
Work Arrangement: Hybrid (Remote Monday and Friday; Onsite Tuesday–Thursday)
Assignment: 6 Months
Job Description:
Overview:
The Service Analyst I will support Institutional Annuities operations by ensuring accuracy, compliance, and timely execution of service tasks. This role is ideal for individuals who are organized, detail-oriented, and comfortable working independently in a fast-paced environment. No prior experience is required—training and coaching will be provided.
Key Responsibilities:
• Sort and organize incoming mail, faxes, emails, and OneDrive files; assign to appropriate teams
• Index PDF documents into Global Search to maintain up-to-date records
• Review participant contract data for accuracy and completeness
• Prepare and send correspondence to contract participants
• Assign inbound correspondence to service representatives
• Monitor and track response timelines, ensuring timely follow-up
• Maintain accurate records in workflow systems and participant files
• Review forms and documents for compliance
• Process routine non-financial account activities
• Provide clear explanations of basic functional information to participants and colleagues
• Answer participant phone inquiries with clarity and professionalism
• Assist with locating missing participants and uncashed checks, including obituary searches
• Help employees locate tax forms when needed
Must-Have Skills:
• Strong organizational skills
• Familiarity with Microsoft Office Suite
• Ability to work remotely using VPN
• Basic familiarity with ChatGPT and Microsoft tools
• Ability to pivot quickly and maintain focus on repetitive tasks
• Attention to detail and punctuality
Preferred Qualifications:
• Associate’s or Bachelor’s degree preferred, or equivalent experience
• No prior experience required—on-the-job training provided
Interview Process:
• Initial phone interview with hiring manager
• Follow-up in-person interview
Team & Culture:
• Supportive and structured environment
• Emphasis on independence, reliability, and professionalism
Applicant Notices & Disclaimers
- For information on benefits, equal opportunity employment, and location-specific applicant notices, click here
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 20.00/hr.