Position Title: LTSS Service Care Manager
Work Location: Source from Mission, Edinburg, McAllen, Elsa
Assignment Duration: 6 months
Work Schedule: 8am-5pm with 1 hr lunch break
Work Arrangement: Remote to specified Texas locations; member-facing / may require home or site visits as needed

Position Summary:
Assists in developing, assessing, and coordinating holistic care management activities to enable quality, cost-effective healthcare outcomes.
May develop or assist with developing personalized service care plans/service plans for long-term care members and educates members and their families/caregivers on services and benefits available to meet member needs.

Key Responsibilities:

• Evaluates the needs of the member, the resources available, and recommends and/or facilitates the plan for the best outcome

• Assists with developing ongoing long-term care plans/service plans and works to identify providers, specialist, and/or community resources needed for long-term care

• Coordinates as appropriate between the member and/or family/caregivers and the care provider team to ensure identified services are accessible to members

• Provides resource support to members and their families/caregivers for various needs (e.g. employment, housing, participant direction, independent living, justice, foster care) based on service assessment and plans

• Monitors care plans/service plans, member status and outcomes, as appropriate, and provides recommendations to care plan/service plan based on identified member needs

• Interacts with long-term care healthcare providers and partners as appropriate to ensure member needs are met

• Collects, documents, and maintains long-term care member information and care management activities to ensure compliance with current state, federal, and third-party payer regulators

• May perform home and/or other site visits to assess member’s needs and collaborate with healthcare providers and partners

• Provides and/or facilitates education to long-term care members and their families/caregivers on procedures, healthcare provider instructions, service options, referrals, and healthcare benefits

• Provides feedback to leadership on opportunities to improve and enhance quality of care and service delivery for long-term care members in a cost-effective manner

• Performs other duties as assigned

• Complies with all policies and standards

Qualification & Experience:

• Requires a Bachelor's degree and 2 – 4 years of related experience.

• Or equivalent experience acquired through accomplishments of applicable knowledge, duties, scope and skill reflective of the level of this position.

• Education/Certification Required: Licensed Vocational Nurse (LVN)

• Licensure Required: Licensed Vocational Nurse (LVN)

• Must haves: Microsoft Word, Excel experience, Computer literate

• Nice to haves: At least 2 years experience at LVN, Home Health experience, Case management experience

• Disqualifiers: No vehicle, no internet

• Performance indicators: Best vs. average: Strong time management skills, Organized

• Top 3 must-have hard skills: 1) Bilingual preferred, 2) Organized, Strong time management skills, 3) At least 2 years’ experience

Working Conditions & Physical Demands (If Applicable):

• May perform home and/or other site visits to assess member’s needs and collaborate with healthcare providers and partners

• Assist in telehealth biannual assessments, in person as needed if in the area

 
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 24.19/hr.