Job Title: Service Operator I
Location: Columbia, SC 29219
Duration: 12 months with possible extensions
Shift/Hours: Mon to Fri 8 hr shift between 8am-6pm
 
Key Responsibilities:

• Receives and processes incoming switchboard calls.
• 80% Answers and transfers incoming internal and external calls.
• 10% Responsible for maintaining departmental reports.
• 5% Assists department with mailings. 
• 5% Trains new employees.

 Required Qualifications:
Required Education: High School Diploma or equivalent
Required Work Experience: No previous work experience is required.
Required Skills and Abilities:

• Organizational skills.
• Good judgment and customer service skills.
• Strong listening skills.
• Good verbal and written communication proficiency.
• Proficient grammar skills. Ability to navigate through the Windows operating system environment.
• Must have good typing and talking skills.
• Ability to multi-task. Ability to remain in a stationary position for extended periods of time.

Required Software and Other Tools: Microsoft Office. Familiarity with computer console and directory.
Preferred Software and Other Tools: Working knowledge of switchboard equipment.
Work Environment: Typical office environment.

Nice to have / Soft Skills: Clear speaking voice, active listener, professional, good time management, reliable.

Preferred Qualifications:
1 year of switchboard experience. 
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 15.00/hr.