Role: Program Manager I
Duration: 12 Months
Location: Phoenix AZ 85054 (Hybrid)
 
About Company:
We believe that with the right backing, people and businesses can progress in incredible ways. Whether supporting customers’ financial confidence, enabling commerce growth, or inspiring exploration, our colleagues constantly redefine what’s possible — together.
Join our team and become part of a diverse community of over 60,000 colleagues with one shared goal: delivering exceptional customer experiences every day.
As part of our Technology team, you’ll work in a collaborative and inclusive environment where your voice matters. You’ll have the freedom to innovate, work with the latest technologies, and invest in your own professional development.

Key Responsibilities:

1. Training Logistics

• Coordinate and manage all aspects of Instructor-led,, virtual training sessions, including scheduling, WebEx setup, and calendar invitations.

• Facilitate live, virtual Instructor-led training sessions (leveraging WebEx) to ensure a smooth and consistent learner experience – mute/unumute participants, manage Q&A panel, polling , chat, and recordings.

• Track learner attendance of Instructor-led training sessions and maintain accurate participant records.

• Collect and analyze participant data to generate training efficacy insights and learning metrics.

• Leverage LMS (learning management system) capabilities for e-learning delivery (upload content, assignments, troubleshooting/support).

2. Communications

• Maintain and update communication templates, ensuring brand consistency.

• Create and maintain distribution lists using the email groups manager tool.

• Draft and distribute communications to support training programs and related initiatives.

• Partner with internal stakeholders to align messaging and tone with organizational standards.

3. Visual and Content Design

• Develop high-quality visuals, decks, and materials for presentations, communications, and training sessions.

• Ensure all visual assets are clear, professional, and aligned with brand guidelines.

• Leverage design tools (e.g., standard PowerPoint template, Canva) to ensure consistency and enhance engagement and clarity.

Minimum Qualifications:

• 2-5 years experience required.

• Proven experience in administrative, learning & development, or communications support roles.

• Familiarity with Learning Management Systems (LMS) and analytics tools.

• Strong proficiency in Microsoft Office Suite (Excel, PowerPoint, Outlook) and collaboration platforms (Mural, Confluence, SharePoint).

• Experience with visual design tools (Canva, Adobe Illustrator, etc.) preferred.

• Exceptional attention to detail and accuracy in managing data and documentation.

• Comfortable working in a fast-paced, evolving environment with minimal supervision.

• Excellent written, verbal, and presentation communication skills.

• Ability to manage multiple priorities simultaneously.

• Bachelor’s degree or equivalent experience preferred.

 
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 40.62/hr.