Title: Business Analyst II
Location: Remote
Duration: 12 months

Description:

• The client's Integrations Operations team is seeking a highly motivated Operations Specialist to support the development and execution of new products.
• This role offers the opportunity to deliver exceptional user experiences and operational excellence across a variety of evolving platforms, with flexibility to take on new assignments as business needs change.

Responsibilities:

• Provide outstanding support to users across multiple AI-powered products.
• Collaborate with cross-functional teams to improve operational workflows and systems.
• Analyze information and identify opportunities for process improvement.
• Adapt quickly to new contexts, requirements, and product features.
• Handle sensitive information with professionalism and discretion.
• Contribute to a collaborative team environment, including working with interns.
• Support new product launches and take on new assignments as business needs evolve.

Top Required Skills:

• Fluent in English with excellent grammar and writing skills.
• Strong written and verbal communication, able to explain complex concepts clearly.
• 2-3 years’ experience in support, hospitality, operations, editorial QA, or virtual assistance (tech/customer service preferred).
• Analytical thinker with strong problem-solving abilities.
• Quick comprehension of complex information and adaptability to new contexts.
• Passion for delivering exceptional customer experiences.
• Strong organizational and time management skills.
• Familiarity with customer service tools/software and ability to learn new technologies quickly.

Top Nice to Have Skills:

• Experience in tech or customer service environments.
• Experience in conflict resolution and managing difficult situations.
• Creativity and innovation in finding solutions.
• Experience collaborating with interns and diverse teams.

Critical Soft Skills:

• Empathy and compassion in providing personalized support.
• Discretion in handling sensitive information.
• Adaptability and flexibility in a fast-paced environment.
• Speed and efficiency in responding to requests and issues.
• Collaborative spirit and supportive team player.

What Makes This Role Interesting:

• Shape the user experience for new, AI-driven products.
• Work in a dynamic, innovative environment focused on continuous improvement.
• Influence operational processes and contribute to high-impact projects.
• Flexibility to work on a variety of assignments as business needs evolve.

 
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 38.23/hr.