Position Title: LTSS Service Care Manager
Work Location: Member-Facing - Rocky Mount, NC
Assignment Duration: 6 months
Work Schedule: 8-5 Mon-Fri EST

NOTE FROM HM: "2.5-2.75 hr one way radius from home residence for face to face mbr visits... mileage and lodging (if needed) is reimbursed.

Position Summary: Assists in developing, assessing, and coordinating holistic care management activities to enable quality, cost-effective healthcare outcomes. Will develop or assist with developing personalized service care plans/service plans for long-term care members and educate members and their families/caregivers on services and benefits available to meet member needs.

Key Responsibilities:

• Managing a case load for healthcare members with LTSS (Long Term Support/Services) needs.

• Monthly and quarterly member contact and will include 80% travel. Remote role. Will require a driver’s license.

• Member assessments and notes.

• Complete assessments with members, caregivers, or providers to obtain information regarding client status, support system, and need for services for care plan development.

• Monitor delivery of services and follow-up with members, caregivers, or providers through in person visits and telephonic contact

• Authorize and coordinate referral for services.

• Ensure provider services are delivered without gaps and identify functional deficiencies in plans of care.

• Assist in coordinating the development of informal or voluntary services to integrate into the member care plan

• Collaborate with discharge planners, physicians, and other parties to ensure appropriate discharge plan, care plan, and coordination of acute care and long-term care services!

• Assist member with filing and resolving complaints and appeals.

?Qualification & Experience:

• Education/Certification: Required: Bachelor’s

• Licensure: Required: RN and/or LCSW/LCSW-A/BSN

• Years of experience required: 2-4+ years of physical health care management experience, 4-6+ years of physical health care management experience preferred. Hospital CM, Home health, discharge planning, or long-term care experience preferred.

• Home health experience

• Licenses/Certifications: Valid driver's license

?Top 3 must-have hard skills stack-ranked by importance:

1. RN and/or LCSW Physical hospital Health, Care Management, Utilization Mgt, Home Health – all and/or background

2. Microsoft office

3. Bedside care management

Candidate Requirements
Required: Bachelor’s			Preferred:
Required: RN and/or LCSW/LCSW-A/BSN			Preferred:
Years of experience required: 2-4+ years of physical health care management experience, 4-6+ years of physical health care management experience preferred. Hospital CM, Home health, discharge planning, or long-term care experience preferred. Home health experience   Disqualifiers: No Psych experience such as counseling (must have bedside case management hospital physical as well) no Right out of nursing school. No Nursing homes. No rehab.   Additional qualities to look for: Virtual, All Microsoft office, Experience with electronic medical health records
Top 3 must-have hard skills stack-ranked by importance	1	RN and/or LCSW Physical hospital Health, Care Management, Utilization Mgt, Home Health – all and/or background
	2	Microsoft office
	3	Bedside care management

? 
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 36.00/hr.