Location: Heredia, Costa Rica
Employment Type: Full-Time

We are seeking a motivated and customer-focused Customer Support to join an amazing team. The ideal candidate will have strong communication skills, the ability to multitask in a fast-paced environment, and a passion for providing excellent customer service. If you are proactive, detail-oriented, and thrive in a team setting, we would love to hear from you! 

Key Responsibilities: 

• Respond to customer inquiries via email, phone, and/or chat in a timely and professional manner. 
• Provide accurate information, support, and solutions to customer requests and concerns. 
• Maintain and update customer records and documentation. 
• Manage daily tasks efficiently and meet response time and quality standards. 
• Collaborate with internal teams to resolve customer issues and ensure customer satisfaction. 
• Follow company policies, procedures and quality standards. 

Required Qualifications: 

• 2+ years of experience in customer service or a related field. 
• High school diploma.
• B2+ English Level
• Proficiency in Microsoft Excel

Preferred Skills: 

• Excellent communication, active listening, and problem-solving skills. 
• Strong time management and organizational abilities. 
• Familiarity with CRM systems or customer support tools.