Position: Project Manager
Location: Chicago, IL (Hybrid, 3 days/week)
Duration: 4 Months
 
Job Description:
As a Project Manager with technical expertise in payments solutions, you will lead cross-functional projects that enhance and innovate our payments services for contact center. Your focus will be on delivering secure, compliant, and customer-centric payment experiences across omnichannel (Voice + Chat) contact centers. You will coordinate with business, product and technology teams to ensure timely and successful project delivery.
 
Responsibilities:

• Lead end-to-end project delivery of payments-related initiatives (e.g., payment gateways, fraud prevention, refunds, multi-channel payment solution integrations) within the client’s technology environment
• Collaborate with technical teams to design and implement payment integrations for multiple sales channels, including contact centers
• Manage project scope, timelines, budgets, and resource allocation.
• Coordinate internal resources and third parties/vendors for the flawless execution of projects
• Ensure that all projects are delivered on-time, within scope and within budget
• Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility
• Ensure resource availability and allocation
• Develop a detailed project plan to monitor and track progress
• Manage changes to the project scope, project schedule and project costs using appropriate verification techniques
• Measure project performance using appropriate tools and techniques
• Manage the relationship with the client and all stakeholders
• Perform risk management to minimize project risks
• Meet with clients to take detailed ordering briefs and clarify specific requirements of each project
• Track project performance, specifically to analyze the successful completion of short and long-term goals
• Meet budgetary objectives and make adjustments to project constraints based on financial analysis
• Develop comprehensive project plans to be shared with clients as well as other staff members
• Use and continually develop leadership skills
• Attend conferences and training as required to maintain proficiency
• Perform other related duties as assigned
• Develop spreadsheets, diagrams and process maps to document need

Required:

• Degree in Business Management or other related discipline
• Project Management Professional (PMP) Certifications
• Proven working experience in project management
• Excellent client-facing and internal communication skills
• Excellent written and verbal communication skills
• Solid organizational skills including attention to detail and multitasking skills

Top 3 skills:

• Scrum master
• Project delivery
• Project management

Preferred:

• Fluent in smart sheet and JIRA
• Application/web/Contact center Chatbot development project management experience
• Agile methodology/sprint planning

 
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 65.00/hr.