Operations Coordinator III
Spectraforce
US
Remote
10 days ago
Job Description
Job Title: Operations Coordinator III
Location: Remote (East Coast Working Hours)
Duration: 12 Months
Description
The Premier Partner Experience team is seeking a customer-focused and motivated individual to join as an Operational Support Expert. In this contract role, the successful candidate will have the opportunity to make a meaningful impact by directly supporting client partners and creating delightful partner experiences. Operational Support Experts play a key role in minimizing operational issues with our partner programs and related products, ensuring seamless interactions between our partners and our platforms.
To be considered for this role, candidates will be self-motivated, organised, and excited about getting into the weeds with operational issues. They are also comfortable dealing with ambiguity, and demonstrate the flexibility to adapt to frequent changes in a fast-paced environment.
Responsibilities
Up to 80% of the time
Minimum Qualifications
Preferred Qualifications
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 32.63/hr.
Location: Remote (East Coast Working Hours)
Duration: 12 Months
Description
The Premier Partner Experience team is seeking a customer-focused and motivated individual to join as an Operational Support Expert. In this contract role, the successful candidate will have the opportunity to make a meaningful impact by directly supporting client partners and creating delightful partner experiences. Operational Support Experts play a key role in minimizing operational issues with our partner programs and related products, ensuring seamless interactions between our partners and our platforms.
To be considered for this role, candidates will be self-motivated, organised, and excited about getting into the weeds with operational issues. They are also comfortable dealing with ambiguity, and demonstrate the flexibility to adapt to frequent changes in a fast-paced environment.
Responsibilities
Up to 80% of the time
- Provide our partners with a delightful, high touch and effective support experience, and act as the primary Operations point of contact
- Respond to inbound partner inquiries about product features, bugs, etc.
- Troubleshoot complex issues and translate pain points to effectively resolve issues
- Spot trends in partner issues and communicate feedback to cross-functional teams
- Operationalize processes to improve partner experience
- Improve our support workflows around issue resolution and product insights
- Develop product and issue specialization to improve the quality of support
- Help build and maintain a central knowledge base
- Train new employees on current workflows, standard processes, and internal tools
Minimum Qualifications
- 2+ years of experience in operations, customer support, technical support, or account/partner management
- Expertise in issue resolution: Skilled in navigating and resolving complex tickets, with a strong track record of delivering timely and effective solutions.
- Experience using Excel and/or basic data & insights tools
- Adept at navigating complex and ambiguous situations
- Excellent written and verbal communication skills
- Strong attention to detail
- Proactiveness, adaptability, learning mindset
- Fluency in English in a business environment
Preferred Qualifications
- Experience in the media industry, support or operations
- Experience with APIs
Applicant Notices & Disclaimers
- For information on benefits, equal opportunity employment, and location-specific applicant notices, click here
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 32.63/hr.