Job Description
Title: Online Operations Agent III
Location: Remote – US (West Coast Working Hours)
Schedule: Monday to Friday, 9:00 AM – 6:00 PM PT
Duration: 12 Months (Possible extension up to 2 years)
Start Date: December 1, 2025
About the Role
The Online Operations Agent III will play a key role in ensuring a seamless experience for users by resolving complex issues efficiently and empathetically. This role requires a proactive and adaptable individual comfortable working in a fast-paced, dynamic environment with frequent changes and cross-functional collaboration.
Responsibilities
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Respond to user inquiries with accuracy, speed, empathy, and professionalism.
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Collaborate cross-functionally to troubleshoot and resolve issues effectively.
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Develop a deep understanding of the user support experience and provide expert guidance to internal stakeholders.
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Investigate and resolve escalations from internal teams in a timely manner.
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Recommend and implement improvements to enhance user experience and operational efficiency.
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Identify trends and develop solutions to optimize workflows and processes.
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Proactively investigate and manage sensitive escalations.
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Build strong partnerships with cross-functional teams such as policy, legal, engineering, and product management to implement solutions.
Minimum Qualifications
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2+ years of experience in operations, customer support, technical support, or account/partner management.
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Proven expertise in issue resolution and managing complex or ambiguous situations.
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Excellent written and verbal communication skills.
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Strong attention to detail and adaptability in a fast-changing environment.
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Proactive, self-motivated, and able to learn quickly.
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Fluency in English for business communication.
Top 3 Must-Have Skills
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Minimum two years of experience in operations, support, or account management (global experience preferred).
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Strong written and verbal communication; proven success in customer-facing roles.
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Skilled in resolving complex and ambiguous issues efficiently.
- For information on benefits, equal opportunity employment, and location-specific applicant notices, click here
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 32.00/hr.