Project Manager
Spectraforce
Mettawa, Illinois
2 days ago
Job Description
Title: Project Manager
Location: Mettawa, IL 60045- Hybrid Required - M-W onsite; Th-F WFH
Contract: Through end of 2026 (Possible extension)
Purpose Statement:
The APS team is an industry leading organization, providing unparalleled patient support that results in improved brand loyalty and patient satisfaction. The APS Operation team is seeking a Project Manager to partner with key stakeholders, drive project execution, and create new ways to improve APS Operations.
Major Responsibilities:
• Provide ad-hoc support to individual teams to enhance productivity and address immediate project needs.
• Provide Reporting project management with IT and business leaders
• Assist in the project management activities by coordinating tasks, timelines, and resource allocation for successful launches through Monday.com.
• Oversee and implement operational changes across PE, ensuring alignment with strategic goals and market demands.
• Develop and publish communication plan for the project’s deployment
• Develop and maintain training and user documentation
• Create and communicate status updates to appropriate stakeholders
• Develop, document, and manage Standard Operating Procedures (SOPs), ensuring compliance and operational efficiency.
• Support the knowledge management initiatives by organizing and making available critical information and resources.
• Manage and resolve issues related to the Five9 platform, minimizing disruptions and enhancing user experience
• Maintain and update distribution lists for Patient Engagement, ensuring accurate and timely communication across teams.
• Analyze and manage escalation trends in process execution, coordinating resolutions and implementing process improvements.
• Manage CRM licenses, ensuring compliance and efficient utilization across the organization.
Qualifications:
• 3+ years of experience in project management, coordination, or similar roles.
• Demonstrated experience in managing large-scale projects and ensuring successful execution.
• Strong organizational and prioritization skills, with the ability to manage multiple projects simultaneously.
• Excellent interpersonal and communication skills for effective collaboration with diverse teams.
• Proficiency in using Microsoft Excel and PowerPoint to create analysis and communicate a story to stakeholders
• Analytical and problem-solving skills, with a proactive approach to identifying and resolving issues.
• Ability to thrive in a fast-paced environment, maintaining flexibility and adaptability.
What are the top skills, experience or education required for this position:
• Project Management support
• Ability to multi-task different priorities and responsibilities
• Provide data and trend analysis to inform priorities and decisions
• Ability to communicate clearly to multiple groups with various levels of detail
• Support other projects and tasks identified by the APS Operations team
• Engage and manage the stakeholders, processes, and technology that will accomplish the objectives of the project and operational processes
• Proven ability to concurrently manage projects and daily support
• Bachelors degree is required
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 70.00/hr.
Location: Mettawa, IL 60045- Hybrid Required - M-W onsite; Th-F WFH
Contract: Through end of 2026 (Possible extension)
Purpose Statement:
The APS team is an industry leading organization, providing unparalleled patient support that results in improved brand loyalty and patient satisfaction. The APS Operation team is seeking a Project Manager to partner with key stakeholders, drive project execution, and create new ways to improve APS Operations.
Major Responsibilities:
• Provide ad-hoc support to individual teams to enhance productivity and address immediate project needs.
• Provide Reporting project management with IT and business leaders
• Assist in the project management activities by coordinating tasks, timelines, and resource allocation for successful launches through Monday.com.
• Oversee and implement operational changes across PE, ensuring alignment with strategic goals and market demands.
• Develop and publish communication plan for the project’s deployment
• Develop and maintain training and user documentation
• Create and communicate status updates to appropriate stakeholders
• Develop, document, and manage Standard Operating Procedures (SOPs), ensuring compliance and operational efficiency.
• Support the knowledge management initiatives by organizing and making available critical information and resources.
• Manage and resolve issues related to the Five9 platform, minimizing disruptions and enhancing user experience
• Maintain and update distribution lists for Patient Engagement, ensuring accurate and timely communication across teams.
• Analyze and manage escalation trends in process execution, coordinating resolutions and implementing process improvements.
• Manage CRM licenses, ensuring compliance and efficient utilization across the organization.
Qualifications:
• 3+ years of experience in project management, coordination, or similar roles.
• Demonstrated experience in managing large-scale projects and ensuring successful execution.
• Strong organizational and prioritization skills, with the ability to manage multiple projects simultaneously.
• Excellent interpersonal and communication skills for effective collaboration with diverse teams.
• Proficiency in using Microsoft Excel and PowerPoint to create analysis and communicate a story to stakeholders
• Analytical and problem-solving skills, with a proactive approach to identifying and resolving issues.
• Ability to thrive in a fast-paced environment, maintaining flexibility and adaptability.
What are the top skills, experience or education required for this position:
• Project Management support
• Ability to multi-task different priorities and responsibilities
• Provide data and trend analysis to inform priorities and decisions
• Ability to communicate clearly to multiple groups with various levels of detail
• Support other projects and tasks identified by the APS Operations team
• Engage and manage the stakeholders, processes, and technology that will accomplish the objectives of the project and operational processes
• Proven ability to concurrently manage projects and daily support
• Bachelors degree is required
Applicant Notices & Disclaimers
- For information on benefits, equal opportunity employment, and location-specific applicant notices, click here
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 70.00/hr.