Job Title: Support Engineer II
Location: Renton, WA (Onsite – Must be Flexible to Move Between Sites)
Duration: 3 Months (Possible Extension or Conversion)


About the Role
Client’s IT Support team is the first point of contact for technical assistance for Client Corporate employees worldwide. As a Support Engineer II, you will provide high-quality customer service, troubleshoot technical issues, and ensure efficient resolution of IT problems in a fast-paced environment. This role requires flexibility to work onsite across various client locations.
 
Key Responsibilities

• Provide technical support for Client corporate users via chat, phone, email, and ticketing system.
• Diagnose, troubleshoot, and resolve end-user computing issues (Windows, Mac, and Linux).
• Document support activities accurately and in a timely manner.
• Inform users about repair needs and ensure satisfaction with completed work.
• Follow standard operating procedures (SOPs) and knowledge management practices.
• Maintain up-to-date knowledge of IT policies and technologies.
• Assist in triaging and escalating system or network outages to minimize downtime.
• Provide remote and onsite support for conferencing systems and AV equipment.
• Adhere to shift schedules, attendance, and quality standards.
• Be willing to work flexible shifts, including weekends or holidays if required.

 
Why Join
This is an excellent opportunity to gain hands-on experience supporting diverse teams across a large global technology organization. You’ll develop deep technical troubleshooting skills while working in one of the most innovative corporate environments in the world.
 
Basic Qualifications

• 2+ years of experience providing technical support in a corporate environment.
• Experience supporting Windows, Mac, and/or Linux operating systems.
• High school diploma or equivalent (Associate degree in Computer Science or related field preferred).
• Strong verbal communication skills for technical and non-technical audiences.
• Ability to work independently and collaboratively in a team setting.
• Strong multitasking and problem-solving abilities.

 
Preferred Qualifications

• Bachelor’s degree in Computer Science or IT-related field.
• Microsoft certifications (MCSE, MCITP) or ITIL Foundation certification.
• Advanced Linux system administration or troubleshooting skills.
• Ability to simplify and explain complex IT concepts.

 
Top 3 Must-Have Skills

1. 2+ years of experience supporting Windows, Mac, and/or Linux systems.
2. 2+ years of experience in a helpdesk or deskside support environment.
3. Strong communication and troubleshooting skills.

 
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 30.00/hr.