IT Support Analyst
Spectraforce
San Diego, California
8 days ago
Job Description
Job Title: IT Support Analyst
Location: San Diego, CA (Onsite)
Duration: 3 months
Shift Hrs: 8AM - 5PM /Mon-Fri
Top 5 Required Skills
Location: San Diego, CA (Onsite)
Duration: 3 months
Shift Hrs: 8AM - 5PM /Mon-Fri
Top 5 Required Skills
- Communication – Ability to actively listen, ask questions, and explain technical concepts to non-technical users.
- Problem Solving – Strong skills in identifying, diagnosing, troubleshooting, and resolving technical issues logically.
- Customer Service – Capable of addressing and resolving user issues promptly to minimize downtime.
- Collaboration – Excellent teamwork and interpersonal communication skills.
- Adaptability – Flexible and quick to adjust to unexpected challenges or changes.
- Proficiency in troubleshooting computing devices, Windows operating systems, network technologies, printers, and Microsoft software applications.
- Ability to provide support across multiple environments (desktop, client-server, browser-based, etc.).
- Education: High School Diploma or equivalent.
- Experience:
- Minimum 6+ months of experience in IT or related area.
- Minimum 6+ months of experience in operating system or software troubleshooting (e.g., root cause analysis, debugging).
- Follow established standard operating procedures (SOPs).
- Provide first-level technical support for products, applications, and devices.
- Support troubleshooting efforts and help identify routine problems.
- Document incidents, service requests, and resolutions in ticketing systems.
- Escalate unresolved issues to appropriate teams or vendors.
- Assist with processing incoming requests and maintaining knowledge repositories.
- Support achievement of key performance indicators (KPIs) for system performance and availability.
- Seek training opportunities and apply feedback to improve skills.
- Perform routine technical tasks under guidance of senior personnel.
- Manage time, prioritize tasks, and handle minor setbacks effectively.
- Works under close supervision.
- Takes responsibility for assigned work with limited decision-making scope.
- Uses clear written and verbal communication to share information with knowledgeable peers.
- Follows step-by-step instructions or manuals to complete multi-step processes.
- Performs basic troubleshooting and applies limited problem-solving skills.
- Exercises some creativity in addressing technical issues or unfamiliar situations.
- Push: Up to 80 lbs
- Pull: Up to 100 lbs
- Lift: Up to 50 lbs
- May involve minimal driving using a rental, company, or personal vehicle.
- Candidates must comply with all reimbursement policies for out-of-pocket expenses.
Applicant Notices & Disclaimers
- For information on benefits, equal opportunity employment, and location-specific applicant notices, click here
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 23.10/hr.