Job Title: Support Engineer II
Location: Seattle, WA (Onsite – Must be Flexible to Move Between Sites)
Duration: 3 Months (Possibility of Extension or Conversion)
Schedule:  : - 40hrs/week - -M-F -  8:00 AM to 5:00 PM

About the Role:
We are seeking a Support Engineer II to provide high-quality technical support to corporate employees. This position serves as the first point of contact for IT service requests and requires strong communication skills, adaptability, and a customer-focused approach. The ideal candidate will be able to handle multiple support channels efficiently while maintaining high levels of professionalism and technical accuracy.

Key Responsibilities:

• Provide first-level technical support for hardware, software, and networking issues.
• Respond promptly to incoming chats, calls, emails, and ticket submissions from internal users.
• Diagnose and troubleshoot end-user computing problems, identify root causes, and implement effective solutions.
• Document all customer interactions and issue resolutions accurately and in a timely manner.
• Communicate repair status and ensure user satisfaction upon resolution.
• Follow established standard operating procedures (SOPs) and leverage knowledge base tools effectively.
• Maintain up-to-date knowledge of IT policies, procedures, and support standards.
• Assist in triaging and escalating system or network outages to minimize downtime.
• Provide remote assistance and support for teleconferencing and AV presentation equipment.
• Adhere to assigned work schedules and maintain excellent attendance and punctuality.
• Demonstrate flexibility to work varying shifts, including weekends and holidays, as needed.

Must have :

• 2+ years of experience supporting Windows, Mac and/or Linux Operating systems in a corporate setting
• 2+ years of experience in helpdesk or desk-side environment

Basic qualifications

• 2+ years of experience supporting Windows, Mac and/or Linux Operating systems in a corporate setting
• High school or equivalent diploma
• Associate in Computer Science or related field or experience equivalent.
• 2+ years of experience in helpdesk or desk-side environment
• Experience in Windows, Mac OS environments
• Strong verbal skills proven ability to communicate with technical and non-technical staff
• Ability to work both independently and within a team environment
• Display a commitment to quality and strong multi-tasking skills

Preferred qualifications

• Bachelor’s degree in Computer science or IT related field
• Microsoft MCSE, MCITP Systems Administrator (Active Directory)
• Bachelor’s degree in Computer science or IT related field
• Advanced Linux systems administration skills
• Strong troubleshooting skills of very complex systems
• Ability to explain complex IT concepts in simple terms
• ITIL Foundation Certification

 
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 25.00/hr.