Role Name: Analyst, Workstation Support
Location: Columbia, SC
Work Environment: Onsite
Duration: 11+ Months
C2 eligibility is required
 
Job Summary:
Duties/About the role:

• Responsible for configuring, installing, and maintaining desktop software and hardware.  Provides technical support and guidance to users.
• 55% Monitors/updates dispatch system and works incoming tickets as assigned. Provides troubleshooting, technical support and development of end-user guidelines. Configures, installs, monitors, and maintains IT users’ workstation software and hardware. Ensures proper backing up of data from user workstations and that tools and equipment are licensed and approved by IS purchasing. Ensures proper configuration and adherence to security configurations and settings.
• 10% Tests, troubleshoots, maintains, modifies, validates and documents application packages.
  10% Documents configurations and standards so that colleagues can reference similar issues and improve resolution time. Assists other departments as needed to resolve issues.
• 20% May perform administrative task such as reporting, ordering replacement parts, and tracking status/inventory of items.
• 5% Keeps apprised of new technologies related to workstation support procedures.

 
Skills: Required Skills and Abilities: 

• Able to provide consultation to IT users for all aspects of end-user computing and desktop-based LAN systems software.
• Able to provide on-the-spot training to users.
• Understands operating systems imaging concepts.
• Able to make recommendations on selection of hardware and software products to address business requirements

 
Required Skills and Abilities: 

• Familiarity with computer and workstation equipment.
   

Day to Day: This role will be responsible for leading workstation support initiatives across various projects. Key responsibilities include:

• Collaborating with internal customers to assess and define PC requirements
• Managing PC imaging and deployment processes
• Installing and configuring software applications
• Troubleshooting and resolving application-related issues

 
Work environment:

• Fast paced, multi-platformed environment which may require action and response 24X7 to support the technical business needs of the customer. Routine transporting of items up to 30 lbs. Transporting items up to 70lbs on occasion.

 
Education: Required Education:

• Associate Degree in Computer Science, Information Technology, or other job related field. or 2 years of job related work experience.

 
Team name:

• Workstation Support Project Support

 
Team Info:

• We have a sub team of 4 members of the greater team of 70 for all of Workstation Support. We have many tenured techs some with over 20 years and that shows our people enjoy this company, environment, and the work we do. We work well together and are focused on our customers.

Required Technologies:

• Teams, Office, Excel & Windows

Nice To Have:

• CompTIA A+ or higher is preferred

 
Job Requirements:
Required Experience:

• 2 years of technical operations support experience.

 
Required EDU:

• Associate Degree in Computer Science, Information Technology, or other job related field. or 2 years of job related work experience

 
 Required Certification or licenses:

• A+ Certification

 
Soft skills:

• Organizational skills, customer service, and Troubleshooting skills

Preferred Skills and Abilities:

• Able to assist in the support and maintenance of the overall infrastructure.

 
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 25.00/hr.