Tech Support Analyst II
Spectraforce
Anderson, South Carolina
20 days ago
Job Description
Title:Tech Support Analyst II
Location: Anderson, SC, 29624 (Onsite)
Duration: 3 months (Possibility of extension based on business needs)
Shift hours: Part time hours could be 8-12 or 12-4 , 3 days a week.
Job Summary:
The IT Service Desk Analyst is part of the Global Service Desk team which acts as a single point of contact for the intake, triage and resolution of incidents and management of requests.
Our Service Desk employs a flexible support model which allows our associates to contact us via multiple channels including phone, self-service portal, email and walk-up service support.
The primary role of the IT Service Desk Analyst is to ensure prompt service delivery to end users through the monitoring and management of the intake of all incidents and support requests through all accepted channels (phone, email, ticket system/web portal, walk up).
The Service Desk Analyst aims to resolve all tickets within the team’s scope of responsibility, or ensures that all items are correctly reviewed, updated and reassigned to other appropriate IT teams.
Manufacturing setting
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 24.00/hr.
Location: Anderson, SC, 29624 (Onsite)
Duration: 3 months (Possibility of extension based on business needs)
Shift hours: Part time hours could be 8-12 or 12-4 , 3 days a week.
Job Summary:
The IT Service Desk Analyst is part of the Global Service Desk team which acts as a single point of contact for the intake, triage and resolution of incidents and management of requests.
Our Service Desk employs a flexible support model which allows our associates to contact us via multiple channels including phone, self-service portal, email and walk-up service support.
The primary role of the IT Service Desk Analyst is to ensure prompt service delivery to end users through the monitoring and management of the intake of all incidents and support requests through all accepted channels (phone, email, ticket system/web portal, walk up).
The Service Desk Analyst aims to resolve all tickets within the team’s scope of responsibility, or ensures that all items are correctly reviewed, updated and reassigned to other appropriate IT teams.
Manufacturing setting
Applicant Notices & Disclaimers
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At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 24.00/hr.