Job Title: Technical Support Engineer II
Duration: 12 months
Location: Redmond, WA, 98052
Job Summary:

• Seeking a skilled and experienced Technical Support Engineer to join their team and work on cutting edge technology. The successful candidate will work closely with the Product and Engineering teams to troubleshoot, maintain, and support our wearable device ecosystem (HW & SW) used in computer vision and AI research projects.

Requirements:

• Minimum 2 years of experience providing technical support to users, with a proven track record of independently managing issue resolution and driving solutions to completion.
• Demonstrated ability to effectively communicate complex technical concepts to technical and non-technical stakeholders, ensuring clear understanding and seamless issue resolution.
• 3+ years of experience in software or system engineering supporting developer tools and ecosystems
• 3+ years of experience with data collection root cause analysis
• Experience in computer vision and or machine learning libraries - along with debugging SW failures
• 2-3 years of Python and C++ experience and expertise
• Experience with Fedora and other OS
• ML and algorithmic/model understanding
• Experience with SDKs and developer ecosystem tools
• Previous experience working directly with Engineering teams to resolve bugs and improve SW performance
• Strong problem-solving skills and ability to work independently

Nice to Have:

• Self-autonomy and project leadership experience
• Experience with cameras and optical systems and audio systems
• Responsibilities included but not limited to:
• Provide technical support for wearable devices used in research and dogfooding
• Troubleshoot and resolve issues related to hardware and software components
• Analyze frequent failures and suggest solutions to improve device or tooling performance
• Create lasting solutions for recurring issues, including documentation for user support and engineering fixes
• Maintain system documentation, including SOPs, known issues, and workarounds
• Escalate non-standard issues to engineering and TPM teams using internal reporting tools
• Debug errors and provide concrete bug fixes when possible
• Collect data to verify device performance
• Communicate with cross-functional partner teams to handle user support comms, escalations, and bug fixes landing and being resolved
• Participate in activities such as prototyping, unit testing, regression testing, end-to-end testing, debugging, and troubleshooting
• Provide first-level support for all technical issues
• Train new employees and lead team initiatives
• Create and update documentation (training, processes, etc.)

 
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 55.00/hr.