Job Description
Position Title: Customer Service Lead Representative
Work Location: Remote
Assignment Duration: 6 months
Work Arrangement: Remote
Individuals with strong knowledge of Medicare Plans (MAPD), CMS guidance and understanding of Enrollment/Disenrollment periods as well as general knowledge of benefits for Part B, C and D. The role requires attention to detail, the ability to research and resolve customer complaints on tight turnarounds. Written and verbal communication skills are also a requirement of the candidates.
Key Responsibilities:
- Technical expert with depth or breadth of knowledge within Customer Service.
- Responsible for investigating/resolving escalated and complex customer service issues/calls/complaints obtaining necessary information from policies, procedures, or practices.
- May serve as primary contact and liaison between one or more major customers, Health Plans, Service Centers, and/or functional areas.
- Determines best method to resolve problems ensuring customer satisfaction and adherence to company policies.
- Must have thorough technical knowledge of assigned products and excellent communication skills.
- Provides guidance, coaching, and direction to more junior team members of the team.
- Acts independently working under limited supervision.
Qualification & Experience:
-
Strong knowledge of Medicare Plans (MAPD), CMS guidance and understanding of Enrollment/Disenrollment periods.
-
General knowledge of benefits for Part B, C and D.
-
Strong written and verbal communication skills.
-
Ability to research and resolve customer complaints on tight turnarounds.
- For information on benefits, equal opportunity employment, and location-specific applicant notices, click here
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 21.00/hr.