Title: Technical Manager TIS Solution Architect – Customer Care & Billing
Location: Gastonia, NC 28056
Schedule: Hybrid - M/T/TH in office; W/F Remote

What You Will Do:

• Lead all aspects of the architecture and design of Oracle CC&B technology solutions supporting business requirements on projects.
• Ensure design solutions delivered are aligned with the requirements in the technical/logic design.
• Design secure scalable Oracle solutions: Architects end-to-end Oracle-based systems, ensuring alignment with business goals and IT strategy.
• Lead technical implementations: Oversee the deployment of Oracle applications, databases, and middleware, ensuring performance and security.
• Install, setup, configure and fine-tuning of the entire Oracle CC&B stack including working with infrastructure and cloud team.
• Optimize system architecture by Identifying and resolving architectural bottlenecks, improving system efficiency and reliability.
• Provide technical solutions and guidance during the detailed design, build, test, and deploy phases of IT projects.
• Provide technical governance: Establish best practices, standards, and frameworks including security for Oracle technology usage across the organization.
• Deliver expert-level troubleshooting: Resolves complex Oracle performance and configuration issues that go beyond standard support.
• Perform deep-dive diagnostics: Use advanced tools and methodologies to analyze system behavior and root causes of issues.
• Implement performance tuning: Enhance database and application performance through fine-tuning and optimization strategies.
• Support mission-critical systems: Provide high-availability and disaster recovery planning for Oracle environments.
• Ensure the successful implementation of the Oracle CC&B most complex, larger scale, and cross-functional new/enhanced systems on time, in scope and within budget.
• Create system design models, specifications, architecture and landscape diagrams, and charts to provide direction to system programmer and development teams.
• Identify and implement process improvements to other solution architect team members and developers.
• Present findings and make recommendations to senior management / leadership.
• Identify the developmental needs of others and mentor others to improve their knowledge or skills.
• Develop and maintain all technical standards, design patterns, reference architectures and roadmaps for a Reference Architecture Framework containing a broad collection of foundational services.

Required:

• Related University degree or Technical Diploma in IT, Engineering, or related subject area.
• Minimum 8+ years of experience in Oracle CC&B as a Technical Solution Architect or Senior Consultant, leading multiple end-to-end implementations.
• Good understanding of utility industry processes and how they translate into CC&B functionalities.
• Hands-on experience with installation, setup, configuring, troubleshooting, performance tuning and customizing CC&B modules and stack.
• Knowledge of integration methodologies and experience working with third-party platforms.
• Ability to engage with stakeholders, manage expectations, and communicate effectively with technical and non-technical audiences.
• Strong problem-solving and analytical skills, with a focus on system performance and client satisfaction.

Preferred:

• Oracle Utilities certifications are an advantage.
• Experience working on digital transformation projects within the utilities or public sector is highly desirable.

Working Conditions:

• Office environment with some travel requirements.

 
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 140000.00/Yearly.