Job Title: IVR Developer
Location: Newark, NJ (Hybrid) OR Remote
Duration: 9+ Months
Job Description:

• Minimum 3-5 years of application development experience implementing multichannel self-service/IVR and Omni-Channel Orchestration Routing on Genesys Cloud CX.
• Functional and hands-on experience on development on Voice and Non-Voice (SMS, Email, Chat, Voice Bot, etc.) applications solutioning using Genesys Cloud CX Architect.
• Thorough understanding of Genesys Framework, Integration with internal and external components.
• Delivery credentials for Self-Service and Analytics solutions enabled with speech-based interfaces and dynamic menu based on customer treatment strategies.
• Genesys Cloud CX certified professional in one or more focused solution area (Inbound, Outbound, Multi-channel, Desktop, Integration, Recording, Reporting, etc.)

Must have a solid understanding on:

• Genesys Architect Flows, Data Actions, OAuth and Integrations objects
• Genesys Integration with other Ancillary Products
• Genesys Cloud Reporting
• Genesys Cloud APIs

 
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 55.00/hr.