Job Title: Quality Analyst
Location: Fully Remote
Duration: 12 months Assignment
Shift/Hours: 40hours/week, EST hours
 
Summary:
The Quality Analyst performs Quality Assurance reviews of moderately complex departmental processes and transactions to provide departmental management with feedback regarding adherence to quality standards and operational improvement opportunities.
 
Job Responsibilities:

• Creates and maintains Quality procedural documentation and repositories.
• Analyze the results of QA review and provides the Senior Analyst/manager with feedback on root causes, trends, and operational improvement opportunities.
• Participate and lead small to medium scope operational improvement initiatives.
• Builds a network of contacts inside and outside the company to identify and share the best practices with the Quality Team.
• Execute QA testing strategies that elicit data for use by management in the continuous improvement of departmental processes.
• Analyzes root cause, impacts and trends of errors identified in QA review and provide results to manager/Senior Analyst.
• Identify opportunities for operational improvements and make recommendations to the manager/Senior Analyst.
• Lead small scope projects to implement improvements in efficiency or effectiveness.
• Assist internal & external auditors with various audit testing.
• Build a network of internal and external contacts.

 Skills/Qualifications:

• Intermediate knowledge of quality assurance or auditing standards and techniques; basic knowledge of control frameworks and risk analysis models.
• Basic knowledge of process analysis, particularly in identification of opportunities to streamline and improve customer service.
• Intermediate to advanced data analysis skills in either MS Access or MS Excel. 

Education & Required Experience:

• Bachelor’s degree in business, Accounting, Finance or related field.
• 2-4 Years' Experience in accounting, quality assurance, auditing, disability benefits administration, or an equivalent combination of education and/or relevant experience. Specific experience will depend on the department’s needs.

Professional certification preferred:

• CIA, CPA, ASQ or LEAN/Six Sigma

 
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 28.36/hr.