Location: San Juan, PR

Position Summary:
This position is responsible for evaluating, designing, installing, configuring, maintaining, and repairing network infrastructure and application components. Ensures that network performance meets the company’s and users’ satisfaction and operates effectively without interruption by monitoring the network system. The role includes providing technical support to all users at all levels within the company.

Essential Functions:

• Establishes network by evaluating network performance issues including availability, utilization, throughput, goodput, and latency; planning and executing the selection, installation, configuration, and testing of equipment; defining network policies and procedures.
• Performs network maintenance and system upgrades including service packs, patches, hotfixes, and security configurations.
• Configures, implements, tests, patches, troubleshoots, or maintains firewalls, web filters, switches, routers, VPNs, encryption, antimalware solutions, and wireless networks in compliance with best practices.
• Supports in the design, setup, and configuration of complex wireless networking that supports open or secure access and the ability to support voice and video applications.
• Manages and troubleshoots network and internet connectivity throughout the organization.
• Monitors network performance and ensures system availability and reliability.
• Provides installation, configuration, and maintenance of network services, equipment, and devices.
• Performs troubleshooting analysis of network devices, workstations, and associated systems.
• Supports the configuration and maintenance of firewall, VPN access, and security appliances for access to business applications.
• Provides updates to the network devices, switches, and Wi-Fi antennas.
• Assists in the documentation of network problems and resolutions for future reference.
• Fully supports all aspects of the network, including firewalls, switches, routers, and access points (AP).
• Collaborates with external contractors and airline personnel in the integration of their systems with the airport system.
• Collaborates with third-party support and service vendors to ensure the network stays operational.
• Supports the Application Support team in dealing with critical incidents in the Managed Service environment.
• Solves general network and security problems (e.g., firewalls, routing, NAT).
• Participates in projects to implement, test, and design IT systems, modules, and applications.
• Actively contributes to increasing the availability of services by providing iterative improvements to existing infrastructure solutions.
• Contributes to regular security and risk assessments, refines systems to support the findings of these assessments, and implements additional systems as needed to ensure an advanced operational and security position.
• Provides technical support to airlines and company equipment.
• Provides technical support to airport operational applications.
• Participates in meetings and orientations.
• Executes any other duties assigned by the Supervisor.

Qualification Requirements:

• Bachelor’s Degree in Information Technology from an accredited university or related experience in supporting regulated systems.
• CCNA, CCNP routing and switching, Network+, or advanced networking training.
• FortiGate multi-threat security systems I and II and network training (switch and core).
• VoIP intermediate or advanced training.
• The position requires three (3) years of related experience.

Required Skills/Abilities:

• Extensive knowledge working with TCP/IPv4 & v6, DHCP, and DNS.
• Extensive knowledge and experience in design, implementation, and support of LAN, WAN, Wireless, and Security solutions.
• Strong knowledge in static routing and routing protocols.
• Expert understanding of firewall configuration and maintenance.
• Strong experience with Remote access and site-to-site VPNs.
• Experience with Load Balancers.
• Experience with network monitoring and security products.
• Language skills in Spanish and English. Ability to read and understand instructions, correspondence, and memos. Ability to write simple correspondence and make simple presentations of information effectively, to individuals or small groups of customers and other employees of the organization.
• Customer service-oriented.
• Ability to work with mathematical concepts such as probability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rates, proportions, and percentages, and draw and interpret simple graphs. Applies concepts such as fractions, percentages, ratios, and proportions to practical situations. Proficient with office equipment, computers, calculators, photocopy and fax machines, and phones.
• Ability to deal with problems involving some variables in common situations.

 
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 55000.00/Hourly.