Title: Svc Processor Asst, RPS Ops Administration
Duration: 3+ Months (Extension possible)
Location: Remote

General Purpose of Job:

• This position will perform and deliver on highly routine work for his/her assigned area(s) of responsibility in accordance with established procedures/guidelines.
• S/he will be responsible for reviewing, researching and processing highly routine retirement plan administration transactions.

Duties and Responsibilities:

• Supports and promotes change management and/or departmental/enterprise initiatives within assigned area(s) of responsibility.
• Delivers highly routine work and provides general information, in accordance with established procedures and guidelines, in a timely manner and meets deadlines appropriately.
• Performs basic task/transactions related to common programs and services by acquiring core knowledge required for the role.
• Meets or exceeds departmental quality and service standards.
• Works overtime as needed.
• Processes assigned highly routine transactions including but not limited to enrollments, contributions and distributions in accordance with established procedures and guidelines, in a timely manner and meeting departmental quality/production standards.
• Monitors incoming work queue and ensures items are completed in a timely manner.
• Provides feedback to team members if changes are needed in the process.
• Provides highly routine technical retirement plan information to internal and/or external stakeholders, recognizes what needs to be done to meet customer needs and demonstrates flexibility and responsiveness to meet customer needs.
• Ensures the accuracy and completeness of submitted information.
• Escalates issues/concerns to more senior team members and/or management.
• Maintains plan sponsor and participant data confidentiality.

Additional Position Responsibilities:

• Carries out duties in compliance with all state and federal regulations and guidelines.
• Complies with all company and site policies and procedures.
• Remains current in profession and industry trends.
• Makes a positive contribution as demonstrated by: - Making suggestions for improvement - Learning new skills, procedures and processes.
• Performs other duties as required.

Education and Experience:

• High School or GED (Minimum Required).
• No prior experience required.

Travel Requirements:

• Travel Type: Regional Domestic
• Travel Amount: up to 50%

Language Skills:

• Ability to read, analyze and interpret internal documents such as but not limited to policy and procedures and standard operating procedures.
• Demonstrates good written and verbal communication skills.

Mathematical Skills:

• Works with mathematical concepts such as addition, subtraction, multiplication, division, averages and/or variances.

Reasoning Ability:

• Ability to interpret and apply common sense understanding to carry out a variety of instructions furnished in written, oral, or diagram form.
• Define problems, collect data, establish facts and draw valid conclusions.
• Demonstrates ability to evaluate information and the implications of a course of action or solution.

Other Skills And Abilities:

• Ability to perform repetitive tasks while maintaining speed of work, accuracy and attention to detail without loss to productivity.
• Ability to perform under stress in cases of emergency, critical or hazardous situations.
• Ability to work with others in a team environment.
• Demonstrates ability to work in a fast-paced environment.
• Demonstrates interpersonal skills with a collaborative style.
• Demonstrates organizational skills with the ability to prioritize workload and multi-task while maintaining strict attention to detail.
• Demonstrates solid relationship management skills with internal and/or clients (e.g. management, peers, colleagues, customers, etc.).
• Demonstrates the ability to use sound judgment and discretion regarding confidential information.
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Successfully completes regulatory and job training requirements.

Certifications:

• No Licensure or Certification Required.

 
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 19.10/hr.