Senior Business Analyst
Oakland, CA-Hybrid (3 days onsite in a week)
12 months+ Contract
 
Position Summary:

• We are seeking a detail-oriented and strategic Business Analyst to support the development of high-quality knowledge articles that will fuel AI-driven automation and digital transformation initiatives.
• This role bridges People operations and technology, ensuring that knowledge assets are structured, accurate, and optimized for machine learning and AI applications.

TOP THINGS LOOKING FOR:

• Strong analytical, communication, and documentation skills. Experience writing process documentation.
• Demonstrated organizational skills in multi-tasking and managing multiple projects
• Self-directed, with the ability to anticipate and identify urgent needs

Job Responsibilities:

• Knowledge Article Development
• Collaborate with subject matter experts (SMEs) across departments to gather, analyze, and document business processes and workflows.
• Translate complex operational procedures into clear, structured knowledge articles suitable for AI consumption.
• Ensure articles follow metadata, tagging, and formatting standards for AI training and automation platforms.
• AI & Automation Enablement
• Partner with AI developers and automation teams to identify knowledge gaps and opportunities for process automation.
• Validate and test knowledge articles in AI environments to ensure accuracy and usability.
• Continuously refine content based on AI performance feedback and user interactions.
• Stakeholder Collaboration
• Facilitate workshops and interviews with business units to capture tribal knowledge and undocumented processes.
• Act as a liaison between business teams and technical teams to ensure alignment on knowledge strategy.
• Governance & Quality Assurance
• Maintain version control and audit trails for all knowledge assets.
• Implement quality assurance checks to ensure consistency, relevance, and compliance with organizational standards.

Minimum Qualifications:

• Bachelor’s degree in Business Administration, Information Systems, or related field.
• 3+ years of experience in business analysis, technical writing, or knowledge management.
• Familiarity with AI technologies, automation platforms (e.g., RPA), and knowledge bases.
• Strong analytical, communication, and documentation skills.
• Experience with tools like MS Copilot, SharePoint, ServiceNow Knowledge Management, or similar platforms.

Preferred Skills:

• Understanding of natural language processing (NLP) and machine learning concepts
• Experience working in Agile or hybrid project environments
• Ability to visualize workflows and processes using tools like Visio
• Demonstrated organizational skills in multi-tasking and managing multiple projects
• Self-directed, with the ability to anticipate and identify urgent needs
• Excellent active listening skills, excellent oral and written communication skills
• Exceptional attention to detail and deadlines

 
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 60.00/hr.