Title: Global Community Manager III
Location: Remote (East Coast Preferred)
Duration: 3+ Months

Overview:
We are seeking a Community Manager to join the Content Studio team, managing official brand social accounts. This role requires someone deeply immersed in social media, internet culture, and trends, with a passion for building authentic connections. You will serve as the expert on community engagement strategies, working closely with agency partners and cross-functional teams to drive engagement and strengthen brand-community relationships.

Key Responsibilities:

• Serve as the expert on community behavior, interests, and engagement opportunities; share insights with the broader team on a regular basis.
• Develop and refine engagement strategies, including tone of voice, new interaction methods, and innovative approaches to embedding the brand within communities.
• Oversee and guide vendor-led community management efforts, including moderation, responses to comments, and proactive engagement across relevant content.
• Analyze community data and trends (e.g., sentiment, conversations, platform-native insights, and social listening reports) to deliver actionable recommendations for community building.
• Collaborate with Social Media Managers and Creative Strategists to produce community-first creative content and experiences, ranging from text-based posts to real-world activations.
• Support and advise during high-priority or sensitive situations, escalating critical community conversations and contributing to crisis response strategies.

Qualifications:

• Proven experience in community management and engagement strategy for large-scale social media accounts.
• Strong understanding of digital culture, internet trends, and emerging platforms.
• Skilled in analyzing both quantitative and qualitative community insights and turning them into actionable recommendations.
• Ability to collaborate with large cross-functional teams, balancing creative, digital, and product perspectives.
• Excellent communication and decision-making skills, particularly in high-pressure or crisis-response scenarios.

Must-Haves

• Passionate about creators, social media, humor, and emerging culture, with genuine excitement for this role.
• 4+ years of experience managing community engagement and social strategy for digital-first, culture-driving brands.
• Proactive in pitching ideas, taking ownership of day-to-day responsibilities, and highlighting team successes.
• Deep expertise in social platforms, community behaviors, and customer mindsets, with the ability to present insights clearly and concisely.
• Strong copywriting skills for both social media content and presentations.
• Experienced in navigating sensitive brand moments—including crises, issues, and trending news—through a social marketing lens.
• Excellent account management and organizational skills, with a track record of meeting deadlines consistently.
• In-depth understanding of all major social platforms, with the ability to publish content when needed.

 
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 50.00/hr.