Technical Support Engineer - Platform Technologies
Spectraforce
US
a month ago
Job Description
What you get to do in this role:
- The Technical Support Engineer will be responsible for managing and resolving the most challenging issues for the ServiceNow Technical Support team focusing on ServiceNow Technologies. This includes being the last point of escalation within the technical support department and mentoring junior team members in various technologies.
- The successful candidate will be able to quickly gain an understanding of the ServiceNow platform. This is a customer-facing role and therefore it requires strong interpersonal skills in addition to strong technical skills. The Technical Support Developer must be able to work outside of normal business hours (evening/weekend shifts, holidays) as needed.
- Fluency in English, Portuguese and Spanish
- Demonstrated ability to troubleshoot difficult technical issues
- Working knowledge of the components in a web applications stack
- Experience writing or debugging Object Oriented code (Java preferred, other relevant technologies ok)
- Experience in one (or more) scripting languages: JavaScript, Python, Perl, Unix Shell, Windows Shell)
- Experience with relational databases (e.g. MySQL, or Oracle)
- Experience administering: Linux/Unix OR Microsoft Server