Title: Program Manager III / Service Readiness Program Manager
Location: New York or Burlingame (Hybrid)
Duration: 12 Months

Description
The Post Sales Operations (PSO) group is seeking a highly skilled and motivated Service Readiness Program Manager to join the Service Planning & Strategy team. This group oversees customer support operations for all products, ensuring readiness as new cutting-edge products are launched.

The ideal candidate excels in leading projects end-to-end, fostering cross-functional collaboration, and driving operational excellence in customer support. They should be adept at navigating complex project landscapes and implementing continuous improvements across the organization.

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Responsibilities

• Manage End-to-End Programs: Lead customer support program management activities for new product introductions, ensuring operational readiness before product launch.

• Drive Project Execution: Develop and maintain detailed project plans, timelines, risk management strategies, and Key Process Indicators (KPIs) to meet goals.

• Foster Cross-Functional Collaboration: Partner with customer support, engineering, product management, sales, and other teams to align objectives, meet launch schedules, and deliver milestones on time.

• Use Data to Define Solutions: Advocate for customer-centric solutions by defining support requirements and leveraging data-driven insights.

• Resolve Risks: Identify launch risks, lead resolution efforts, and facilitate collaboration to execute action items efficiently.

• Support Operational Processes: Enhance operational efficiencies across product support planning, design, and capabilities.

• Evaluate Program Performance: Establish metrics to assess program and operational performance, communicate progress, and identify areas for optimization.

• Maintain Post-Launch Performance: Monitor product performance after launch, implement lessons learned, and drive improvements for future launches.

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Minimum Qualifications

• Bachelor’s degree in Business Administration, Engineering, or related field.

• 5+ years of program management experience, preferably in technology or consumer electronics.

• Proven success in leading cross-functional teams and managing complex projects from concept to completion.

• Strong understanding of post-sales operations and new product introduction processes.

• Excellent communication, organizational, and problem-solving skills.

• Ability to influence senior stakeholders and lead strategic initiatives.

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Preferred Qualifications

• 5+ years in program management, with experience in both new product introduction and after-market operations.

• Experience in emerging technology environments.

• Project Management Professional (PMP) certification or equivalent.

• Proficiency with data analysis tools and methodologies to drive informed decision-making.

 

 


At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $57.89/hr.