Job Title-Inbound Customer Service Representative & Outbound Collector
Job Duration-7 Months
Shift Details-M-F 7-3:30, 8:00-4:30 & 8:30-5:00 Shifts; Two of these will be for Inbound and one for Outbound collections.
Job Location- Ankeny Iowa 50021
 
Job Description

• Answer in-bound phone calls from internal and external customers.
• Process customers’ payments.
• Make credit release decisions following procedures.
• Refer customer disputes to field personnel for final resolution.
• Make payment arrangements on delinquent accounts.
• Escalate customer disputes and collections situations as necessary.
• Assist team in meeting inbound service level standard.
• Responsible for the investigation and analysis of credit information while working within established guidelines.
• Contact customers regarding delinquent payments and assist in the collection of past due accounts.
• For Outbound Collections: Credit limit assessments.
• Participate and/or lead monthly conference calls with Field staff (Territory Managers, General Sales Managers, Order to Cash Champions, etc.).
• Meet monthly goals set at beginning of quarter (reduce DSO, reduce over 30/60/90 buckets, etc.)
• Work set # of accounts each day and note all efforts.
• Have candidates tested for Customer Service Scenarios.
• Microsoft Basics, and Basic Typing required.

 

 


At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $16.00/hr.