Job Title - Digital Customer Marketing Specialist
Location - Remote
Duration - 1 year
 
We are seeking a detail-oriented and proactive marketing specialist to support the execution of our Digital Advocacy programs, with a focus on content management, data entry, and platform administration. This role is ideal for someone looking to gain hands-on experience in customer marketing and digital content operations.
 
What You'll Do:
Help execute two key customer programs – survey program, and peer review program.
Collaborate with cross functional team members to execute the projects, publish, edit content and activate the content
Work with, sales, customer success and marketing teams to drive reviews through various campaigns
 
Key Responsibilities
Content Upload & Management

• Upload and tag customer quotes, testimonials, and case study content into advocacy platforms
• Maintain internal folders and content libraries with accurate, up-to-date user evidence assets
• Ensure stories are properly categorized by industry, product, persona, and region

Program Support & Administration

• Assist with managing customer surveys and review campaigns
• Monitor content submissions and help track customer approvals and legal clearances
• Help maintain calendars, trackers, and dashboards for ongoing programs

Platform Operations

• Support day-to-day operations of advocacy platforms
• Generate reports on usage and performance of evidence content
• Troubleshoot basic issues and coordinate with vendor support as needed

Cross-Functional Collaboration

• Coordinate with internal teams (Customer Success, Marketing, Legal) to gather required information
• Communicate with external vendors and agencies for content or creative needs
• Help prepare internal updates or recaps on content status and delivery

 
 
What We Offer:

• The opportunity to make a real impact by turning customer feedback into marketing success.
• A fast-paced and dynamic work environment where you can learn and grow.
• Be part of a team that is passionate about customer success.

 
Qualifications

• Degree or certification in marketing, communications, or a related field.
• Excellent project management and organizational skills.
• Strong communication (English) and interpersonal skills.
• Ability to work independently and as part of a team.
• A can-do and problem-solving attitude
• Highly organized with strong attention to detail
• Comfortable with content management tools, spreadsheets, and digital platforms
• Experience with (or willingness to learn) TechValidate and/or User Evidence

 

 


At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $21.79/hr.