Title: Production Support Engineer
Duration: 12 Months
Location: Smithfield, RI (Local candidates will be screened first)
Hybrid work: Required to work in office 5 day every other week 
*Must be available for onsite interview*
**24/7 must be available for a call to help remotely at night, early morning etc. (Support until 11:30 PM)
(Manager mentioned she has only needed mid-night support once every 3 months or less on average)
 
The Role:

• Seeking a Senior Software Support Engineer that thrives in an environment where we are using innovative technologies to support our digital transformation journey.
• Member of a team engaged in building future state benefits eligibility platform that would help millions of Client’s customers to participate in their employer’s retirement plan.
• Member of an agile engineering scrum team working in a fast-paced environment, closely collaborating with product, architecture, and other engineering teams.
• We will provide a mentor for you as you learn to navigate your new role. We offer dedicated time each month to investigate new technologies.

Typical career path for this role:      

• Java
• Spring boot
• Angular
• Oracle database
• (about 20 tier one applications)
• Plan configuration platform
• Fix through and EDSR
• Develop new dashboards to monitor the systems

Requires skills:

• 24* 7 Production On-call experience (Some weekends)
• Java - Spring boot , Angular (Debugging / troubleshooting aspects ; Being able to learn through code and understand)
• Debugging cloud Applications ( Containerized )
• Monitoring & Alerting using tools like Splunk & Datadog to check application health, performance and identify potential issues before impacting users            
• Database - Oracle PL/SQL   
• ETL - Informatica / Snaplogic
• .NET   
• CTRL-M ( any scheduler / job orchestration)

Nice to haves:

• Open mindset to support both sides
• RDBMS relational
• DB2 & Sybase – Query the database experience (Do not need database development experience)

Interview Process:

• 2 rounds of interviews (Manager really wants this 2nd round onsite, but if you can guarantee a relocation and have faith in a candidate we will allow for fully remote interviews, Probably)

Responsibilities:

• Production support experience with expertise in Java, Spring boot, (Old .Net), Informatica/ETL processes, Relational Databases , tools like Splunk/Datadog
• Providing on-call support during business and non-business hours
• Experience in Informatica to monitor jobs & workflows, troubleshooting ETL processes to ensure ETL data pipelines are running efficiently and reliably
• Exposure to job scheduling & workflow management using Control-M ensuring timely execution of jobs
• Experience in supporting Angular, Java & .Net apps including debugging & conducting in-depth analysis to identify root cause and prevent recurrence
• SQL skill is essential for managing various relational databases like Oracle, SQL Server, DB2 & Sybase
• Experience with containerization technology like Kubernetes
• Familiarity with CI/CD pipelines and tools such as Jenkins core & Github
• Monitoring & Alerting using tools like Splunk & Datadog to check application health, performance and identify potential issues before impacting users
• Participating in the release management process and supporting code deployments
• Exposure to API clients like Postman, Insomnia
• Exposure to scripting languages like shell scripting, Python & PlayWright are preferred
• Exposure to Azure cloud services are preferred
• Exposure to SnapLogic is preferred
• Working with development teams to identify and implement long term solutions for permanent remediation
• Experience in Agile Methodologies
• Knowledge in scrum tools preferably JIRA

The skills you bring:

• Your skills as a great teammate are vital as you join a highly functioning scrum team in an agile work environment. You jump in and assist when help is needed and push to get the stories completed as you finish sprints and add valuable experiences for our customers.
• You will have clear and effective communication and will share your ideas and opinions as we look to innovate and improve our platforms.
• You will bring a growth mentality to work every day as you continue to learn new technologies and skills which you share with your scrum teammates. You will ask for feedback and put goals in place to help improve your own skill set.
• You will use your data security skills to keep our customers information safe.
• You have sophisticated development skills in Java using Spring Boot Framework
• You bring experience with DevOps, Continuous Integration and Continuous Delivery using Azure
• You have experience developing software utilizing relational databases (Oracle and SQL Server)
• You bring experience with Source Control Systems such as GIT
• You bring an understanding of Micro-services Architecture and domain driven design patterns
• You have experience with Test automation for unit, functional and non-functional testing (Postman, SOATEST, SOASTA, Cucumber)
• You have ability to understand and adapt to changing business priorities and technology advancements
• You have ability to develop technical artifacts based on analysis of business and systems requirements
• You bring strong organizational skills coupled with effective written and verbal communication skills
• You have excellent collaboration skills to work with multiple teams in the organization

The Value You Deliver

• Your primary focus will be as a member on an Agile/Scrum team that partners closely with Business Tribes.
• Aligned with business priorities, you will be passionate about re-architecting legacy capabilities with a domain driven design for deployment to a cloud environment.

 

 


At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $55.00/hr.