Job Title: Program Delivery Consultant
Location: Toronto, ON (3 days onsite hybrid)
Duration: 6 Months with possible extension/conversion

Overview:
As Everyday Banking Program Delivery Consultant, you will bring a diverse set of solutions to market by leading the end-to-end build in collaboration with a broad cross-functional team.

Key Accountabilities:
Banking and Product Domain Expertise
• Understands ‘multi-channel’ retail banking and how products present opportunities to transform (e.g., industry, customer expectations, regulatory shifts, technology shifts, competitor shifts)
• Participates in and evaluates customer / consumer insights and channel information, market research and competitive analysis associated with assigned programs, products/services
• Recommends self serve and assisted channel solutions for a portfolio of banking products based on analysis of opportunities, issues and implications for the business
• Designs, develops, and launches new or enhanced products and services end to end through the program delivery lifecycle

Customer Experience (Multi-channel)
• Leverages a deep understanding of the customer to drive problem definition space
• Understands principles of design thinking and how to interpret qualitative and quantitative feedback and how it informs design
• Uses data and design principles within a design system framework
• Prioritizes according to customer needs in design solutions

Strategic Planning
• Assists in the development of strategic plans
• Identifies emerging issues and trends to support decision-making
• Able to define goals, the path to achieve goals and the trade-offs implied by those choices
• Foresees the long-range consequences or implications of different options
• Grooms a ‘backlog’ with the strategy in mind; can connect work to the broader strategic priorities of the company (LOB strategies; channel strategies)
• Ability to explain a ‘backlog’ within a strategic framework; able to defend choices and explain why

Technical System Depth / Expertise
• Provides recommendations on products in the context of the delivery lifecycle (e.g., SDLC)
• Maintains current knowledge of core product systems and enabling technology architecture, including market trends and the evolution of technology
• Provides oversight on testing functions including QA, End-to-End and UAT
• Has a working understanding of the solution design and internal system constraints
• Provides specialized consulting, analytical and some technical support

Leading Cross-Functional Teams
• Able to lead through influence in partnership with stakeholders to drive an outcome
• Able to mobilize a team through empowerment
• Ability to document business process and support materials for projects transitioning to BAU run teams
• Brings a track record of delivery of high-impact product / service experiences
• Manages vendor relationships and external partnerships

Data Driven Decision-Making
• Monitors key product performance and growth metrics to identify trends and potential actions
• Uses data to drive prioritization / ‘backlog’ decisions and able to articulate value to customer and the Bank
• Breaks down strategic problems, and analyses data and information to provide customer experience insights and recommendations
• Informs business cases and assists with strategic roadmaps for banking products and services, including project and budget approvals

Stakeholder Management
• Delivers clear, effective communication and takes responsibility for understanding others
• Fosters co-operation, collaboration, and communication to facilitate consensus and accomplish tasks
• Works with partners to smoothly manage and sustain change as new solutions are delivered

Risk Management
• Able to effectively partner with Corporate Support Areas, including Regulatory and Compliance, to effectively manage risk in Waterfall and Agile frameworks
• Challenges assumptions in risk decisions and ways of working
• Helps to define and ensure risk management controls and processes are implemented
• Leads the definition and implementation of solution requirements to ensure they accurately reflect business requirements and systems functionality

Qualifications:
Knowledge
• Prior experience developing and delivering high-impact product / service experiences
• Prior business and product management experience including product design, profit/loss, functionality, industry and regulatory requirements
• In-depth retail banking environmental awareness / understanding with a multi-channel lens, particularly digital & emerging
• Understanding of core product systems and enabling technology architecture; the evolution of technology
• Understanding of principles of design thinking and how to interpret qualitative and quantitative feedback and how it informs design
• Analytical and financial acumen to develop fact-based business cases and inform decision making
• Experience leading and delivering complex projects within tight timelines using both waterfall and agile frameworks
• Strong external focus with ability to synthesize trends and keep pace in highly changing retail banking business

Skills:
• Strong collaborator who is not afraid to speak up
• Exceptional communications skills – both written and verbal
• Strong change management skills
• Drives results
• Customer-first mindset
• Ability to influence without direct authority
• Comfortable with ambiguity 

 


At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $44.00/hr.