Job Title: Customer Service Representative
Location: Rialto, CA 92376
Duration: 3 months
Shift : 1st shift

Provides courteous and efficient customer service and answers more complex or difficult customer inquiries.  Provides a variety of administrative support to assigned group.

Job duties:

• Answers telephone calls and/or email regarding service in English & Spanish, operation or maintenance.
• Accurately processes customer in-person and electronic file payments using the Customer
• Information System
• Researches and answers -customer inquiries. 
• Process customer requests for service or start/stop service.
• Performs clerical and administrative duties as required
• Processes customer complaints and forwards to proper department to properly address concerns
• Assists others in the office as needed

Qualifications:
Education / Experience / Background:

• High school diploma or GED plus additional specialized courses or Associates Degree in a related field. 
• At least one or more years internal or directly related experience with knowledge of departmental functions, policies, procedures, terminology and interrelationships. 

Knowledge / Skills / Abilities:

• Demonstrates thorough knowledge of Customer service and Billing systems.
• Demonstrated ability to independently compose effective written internal or customer communications in both English and Spanish.  Good telephone etiquette. 
• Accurate typing speed of 50 words per minute.  Demonstrates PC skills with MS Word and Excel and has ability to develop spreadsheets and modify formats in order to complete assignments.  
• Must demonstrate ability to pay close attention to details, and present good planning, organization, and time management skills.
• Must be able to handle diverse tasks simultaneously and work effectively with interruptions and meet or exceed service and quality goals.  Ability to handle confidential or sensitive information or issues

Required Certification: 

• Employee Orientation.  Cross Training and advanced Systems training when necessary.
• Training to keep abreast of new technology, industry trends and practices to improve efficiency.  Performs some advanced functions as part of training and development.

Physical requirements and Work environment:
Work Environment:

• Spends most of time in an office environment.

Possible Work Hazards: 

• Must take care in moving or lifting office supplies

Physical Demands: 

• While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. 
• The employee is occasionally required to stand; walk; and stoop, kneel, or crouch. 
• The employee must occasionally lift and/or move up to 25 pounds. 
• Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.

 

 


At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $26.00/hr.