Project Manager
Spectraforce
King of Prussia, Pennsylvania
19 days ago
Job Description
Job Title - Project Manager
Job Duration - 9 Months
Job Location - King of Prussia, PA 19406 (Hybrid - 3 days - Tues, Wed, Thur)
Position Overview
We are seeking an experienced Project Manager to join our IT team and lead complex digital transformation initiatives. This role requires a seasoned professional who can navigate the intersection of business processes and technology solutions, with particular expertise in enterprise application implementations spanning customer-facing digital platforms, call center technologies, and back office operational systems. The ideal candidate will drive end-to-end project delivery while collaborating effectively across business and technical teams to achieve strategic IT objectives.
Key Responsibilities:
Project Leadership and Management
• Lead and manage 2-5 mid-size projects concurrently from initiation through closure, including enterprise application implementations, process transformations, and digital platform deployments.
• Develop comprehensive project plans, timelines, and resource allocation strategies while balancing competing priorities across multiple initiatives.
• Manage project budgets, scope, and stakeholder expectations across diverse business units including Customer Service, Sales & Marketing, Billing, and Order-to-Cash operations.
• Coordinate cross-functional teams including various business SMEs, IT business process analysts, architects, developers, infrastructure teams, and external vendors to deliver enterprise solutions end-to-end.
• Operate effectively in a hybrid waterfall/agile environment while managing resources across various IT capability centers spanning onshore and offshore teams.
• Ensure adherence to project management methodologies (PMP, Agile, hybrid approaches) based on project requirements and stakeholder needs.
Enterprise Process and Application Transformation
• Lead business process reengineering initiatives that integrate technology solutions with operational workflows.
• Manage small, medium, and large-scale enterprise application implementations, particularly Microsoft Dynamics 365 CRM or similar platforms.
• Drive process simplification efforts that eliminate redundancies and improve operational efficiency.
• Facilitate requirements gathering sessions with business stakeholders to translate needs into technical specifications.
• Oversee system integration projects connecting multiple enterprise platforms.
Digital Technology Project Delivery
• Manage implementation of customer self-service portals with backend enterprise system integration.
• Lead deployment of customer-facing messaging platforms and omnichannel communication solutions.
• Coordinate API development and integration projects connecting disparate systems.
• Oversee mobile application development and deployment initiatives.
• Manage cloud migration and modernization projects.
Stakeholder Management and Communication
• Serve as primary liaison between business leadership, business SMEs, IT teams, and external vendors across all project initiatives.
• Maintain alignment and reporting to the enterprise PMO for multiple concurrent projects.
• Adapt communication style and content appropriately for diverse audiences ranging from end users and call center agents to department management and C-level executives.
• Lead requirements gathering sessions with stakeholders across varying technical skill levels, ensuring clear understanding and buy-in.
• Manage change management activities including communication plans, training coordination, and user adoption strategies tailored to each business area.
• Lead risk assessment and mitigation planning across all project phases while balancing resource constraints across multiple initiatives.
• Coordinate with compliance, security, and governance teams to ensure regulatory adherence across all business process areas.
Team Leadership and Development
• Mentor junior project team members and PMO analysts.
• Lead vendor selection processes and manage supplier relationships.
• Coordinate resource planning and capacity management across project portfolios.
• Drive continuous improvement initiatives within the PMO framework.
Required Qualifications:
Education and Experience
• Bachelor’s degree in business, Information Technology, Engineering, or related field.
• 5-8+ years of progressive project management experience in IT environments.
• Proven experience managing 2-5 concurrent mid-size projects with demonstrated ability to prioritize and balance competing demands.
• Minimum 3 years managing enterprise application implementations (Microsoft Dynamics 365 CRM preferred), digital/web projects, or back-office process simplification projects.
• Proven track record delivering digital transformation projects across Customer Service, Sales & Marketing, Billing, and Order-to-Cash business processes.
• Experience leading cross-functional teams of varying sizes across business and technical disciplines.
• Demonstrated success working with stakeholders across all organizational levels, from end users to executive leadership.
Technical Expertise
• Awareness of Microsoft Dynamics 365 CRM or similar platform, configuration, and integration capabilities.
• Experience with enterprise integration patterns, APIs, and middleware solutions in end-to-end business processes across multiple enterprise systems.
• Knowledge of customer portal technologies and self-service platform implementations.
• Familiarity with customer messaging platforms, chatbots, and omnichannel communication tools.
• Understanding of cloud platforms (Azure, AWS) and hybrid infrastructure environments.
• Proficiency with project management tools (Azure DevOps, Smartsheet) and leverage Excel for varying audiences without DevOps access or executive alignment.
Project Management Competencies
• Experience with Agile/Scrum methodologies and hybrid project approaches.
• Strong financial management skills including budget development, tracking, and variance analysis.
• Expertise in risk management, issue resolution, and stakeholder communication.
• Proven ability to manage vendor relationships and complex procurement processes.
Core Skills
• Exceptional communication and presentation skills with ability to tailor messaging for diverse audiences including end users, management, and executive leadership.
• Strong analytical and problem-solving capabilities with data-driven decision making.
• Change management experience with enterprise-wide technology implementations across Customer Service, Sales & Marketing, Billing, and Order-to-Cash functions.
• Business process analysis and improvement expertise with deep understanding of order-to-cash workflows.
• Ability to translate complex technical concepts for business stakeholders while managing technical implementations for non-technical end users.
• Proven capability to manage multiple project workstreams simultaneously while maintaining quality and stakeholder satisfaction.
• Experience managing virtual teams and coordinating across multiple time zones in onshore/offshore environments.
Preferred Qualifications
• Master’s degree in business administration, Technology Management, or related field.
• PMP certification or equivalent project management credential.
• Background in call center technologies and customer experience platforms.
• Basic knowledge of AI/ML tools and applications in enterprise environments.
• Lean Six Sigma certification or process improvement credentials (optional).
Success Metrics
• Successfully deliver 2-5 concurrent mid-size projects on time and within budget across Customer Service, Sales & Marketing, Billing, and Order-to-Cash domains.
• Deliver the required business value within the timeframe necessitated by the business case for each project initiative.
• Deliver defined process efficiency gains within projects to improve customer experience & retention, expected call deflection via self-service or eliminating root cause of customer inquiries, improve operational efficiency, incorporating AI where applicable for business objectives.
• Demonstrate effective stakeholder management across varying skill levels from end users to executive leadership.
Reporting Structure
This position reports to the Director IT Call Center & Digital Technology and will collaborate closely with business process owners, enterprise architects, and technology teams. The role requires regular interaction with C-level executives, department heads, and external vendor partners.
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $75.00/hr.
Job Duration - 9 Months
Job Location - King of Prussia, PA 19406 (Hybrid - 3 days - Tues, Wed, Thur)
Position Overview
We are seeking an experienced Project Manager to join our IT team and lead complex digital transformation initiatives. This role requires a seasoned professional who can navigate the intersection of business processes and technology solutions, with particular expertise in enterprise application implementations spanning customer-facing digital platforms, call center technologies, and back office operational systems. The ideal candidate will drive end-to-end project delivery while collaborating effectively across business and technical teams to achieve strategic IT objectives.
Key Responsibilities:
Project Leadership and Management
• Lead and manage 2-5 mid-size projects concurrently from initiation through closure, including enterprise application implementations, process transformations, and digital platform deployments.
• Develop comprehensive project plans, timelines, and resource allocation strategies while balancing competing priorities across multiple initiatives.
• Manage project budgets, scope, and stakeholder expectations across diverse business units including Customer Service, Sales & Marketing, Billing, and Order-to-Cash operations.
• Coordinate cross-functional teams including various business SMEs, IT business process analysts, architects, developers, infrastructure teams, and external vendors to deliver enterprise solutions end-to-end.
• Operate effectively in a hybrid waterfall/agile environment while managing resources across various IT capability centers spanning onshore and offshore teams.
• Ensure adherence to project management methodologies (PMP, Agile, hybrid approaches) based on project requirements and stakeholder needs.
Enterprise Process and Application Transformation
• Lead business process reengineering initiatives that integrate technology solutions with operational workflows.
• Manage small, medium, and large-scale enterprise application implementations, particularly Microsoft Dynamics 365 CRM or similar platforms.
• Drive process simplification efforts that eliminate redundancies and improve operational efficiency.
• Facilitate requirements gathering sessions with business stakeholders to translate needs into technical specifications.
• Oversee system integration projects connecting multiple enterprise platforms.
Digital Technology Project Delivery
• Manage implementation of customer self-service portals with backend enterprise system integration.
• Lead deployment of customer-facing messaging platforms and omnichannel communication solutions.
• Coordinate API development and integration projects connecting disparate systems.
• Oversee mobile application development and deployment initiatives.
• Manage cloud migration and modernization projects.
Stakeholder Management and Communication
• Serve as primary liaison between business leadership, business SMEs, IT teams, and external vendors across all project initiatives.
• Maintain alignment and reporting to the enterprise PMO for multiple concurrent projects.
• Adapt communication style and content appropriately for diverse audiences ranging from end users and call center agents to department management and C-level executives.
• Lead requirements gathering sessions with stakeholders across varying technical skill levels, ensuring clear understanding and buy-in.
• Manage change management activities including communication plans, training coordination, and user adoption strategies tailored to each business area.
• Lead risk assessment and mitigation planning across all project phases while balancing resource constraints across multiple initiatives.
• Coordinate with compliance, security, and governance teams to ensure regulatory adherence across all business process areas.
Team Leadership and Development
• Mentor junior project team members and PMO analysts.
• Lead vendor selection processes and manage supplier relationships.
• Coordinate resource planning and capacity management across project portfolios.
• Drive continuous improvement initiatives within the PMO framework.
Required Qualifications:
Education and Experience
• Bachelor’s degree in business, Information Technology, Engineering, or related field.
• 5-8+ years of progressive project management experience in IT environments.
• Proven experience managing 2-5 concurrent mid-size projects with demonstrated ability to prioritize and balance competing demands.
• Minimum 3 years managing enterprise application implementations (Microsoft Dynamics 365 CRM preferred), digital/web projects, or back-office process simplification projects.
• Proven track record delivering digital transformation projects across Customer Service, Sales & Marketing, Billing, and Order-to-Cash business processes.
• Experience leading cross-functional teams of varying sizes across business and technical disciplines.
• Demonstrated success working with stakeholders across all organizational levels, from end users to executive leadership.
Technical Expertise
• Awareness of Microsoft Dynamics 365 CRM or similar platform, configuration, and integration capabilities.
• Experience with enterprise integration patterns, APIs, and middleware solutions in end-to-end business processes across multiple enterprise systems.
• Knowledge of customer portal technologies and self-service platform implementations.
• Familiarity with customer messaging platforms, chatbots, and omnichannel communication tools.
• Understanding of cloud platforms (Azure, AWS) and hybrid infrastructure environments.
• Proficiency with project management tools (Azure DevOps, Smartsheet) and leverage Excel for varying audiences without DevOps access or executive alignment.
Project Management Competencies
• Experience with Agile/Scrum methodologies and hybrid project approaches.
• Strong financial management skills including budget development, tracking, and variance analysis.
• Expertise in risk management, issue resolution, and stakeholder communication.
• Proven ability to manage vendor relationships and complex procurement processes.
Core Skills
• Exceptional communication and presentation skills with ability to tailor messaging for diverse audiences including end users, management, and executive leadership.
• Strong analytical and problem-solving capabilities with data-driven decision making.
• Change management experience with enterprise-wide technology implementations across Customer Service, Sales & Marketing, Billing, and Order-to-Cash functions.
• Business process analysis and improvement expertise with deep understanding of order-to-cash workflows.
• Ability to translate complex technical concepts for business stakeholders while managing technical implementations for non-technical end users.
• Proven capability to manage multiple project workstreams simultaneously while maintaining quality and stakeholder satisfaction.
• Experience managing virtual teams and coordinating across multiple time zones in onshore/offshore environments.
Preferred Qualifications
• Master’s degree in business administration, Technology Management, or related field.
• PMP certification or equivalent project management credential.
• Background in call center technologies and customer experience platforms.
• Basic knowledge of AI/ML tools and applications in enterprise environments.
• Lean Six Sigma certification or process improvement credentials (optional).
Success Metrics
• Successfully deliver 2-5 concurrent mid-size projects on time and within budget across Customer Service, Sales & Marketing, Billing, and Order-to-Cash domains.
• Deliver the required business value within the timeframe necessitated by the business case for each project initiative.
• Deliver defined process efficiency gains within projects to improve customer experience & retention, expected call deflection via self-service or eliminating root cause of customer inquiries, improve operational efficiency, incorporating AI where applicable for business objectives.
• Demonstrate effective stakeholder management across varying skill levels from end users to executive leadership.
Reporting Structure
This position reports to the Director IT Call Center & Digital Technology and will collaborate closely with business process owners, enterprise architects, and technology teams. The role requires regular interaction with C-level executives, department heads, and external vendor partners.
Applicant Notices & Disclaimers
- For information on benefits, equal opportunity employment, and location-specific applicant notices, click here
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $75.00/hr.