Job Title: Data Entry Specialist II
Location: Duluth, GA 30097 (Position will be onsite with a potential Hybrid once fully trained.)
Duration: 12 Months, potential to be converted to FTE at/around 6 months pending performance
Schedule: Monday-Friday, 8:00am-4:30pm.
 
Note:

• It a hybrid position with 2 days in office and 3 days working from home.
• However, training is in office (5x/week) and a probationary period of 4 weeks thereafter before hybrid can take affect.
• So hybrid would not take effect for approximately 6 weeks.

 
About the Role:

• Demonstrates a conceptual understanding of the procurement of records for insurance purposes.
• The role entails calling law enforcement agencies to inquire about reports that are being requested for Insurance clients.
• Applies this understanding in the performance of routine and recurring assignments such as reviewing, compiling, acquiring, organizing, and maintaining records.
• Position will be onsite with a potential Hybrid once fully trained.

 
Job Discipline Description:

• Reviews source documents for data input
• Checks accuracy and relevance of input and output data by visual examination, correcting codes and batching for computer processing
• Verifies output against control totals, reviews format and accuracy of printouts, and distributes information to appropriate departments

 
General Profile:

• Works within established procedures with a moderate degree of supervision.
• Work is process driven with expectation of mastery in short time period.
• Limited prior relevant training or work experience required.

 
Functional Knowledge:

• Requires established skills to perform a range of day-to-day activities.

 
Business Expertise:

• Understands how the assigned duties relate to others in the team and how the team integrates with other teams.

 
Leadership:

• Has no supervisory responsibilities; manages own workload.

 
Problem Solving:

• Has some discretion to vary from established procedures.

 
Impact:

• Follows procedures and receives regular supervision.

 
Interpersonal Skills:

• Uses communication skills to exchange information.

 
Responsibilities:

• Researching and reviews requests and police records information from websites, various internal and external databases.
• Fulfilling, editing, and/or modifying requests for police records to ensure compliance with company standards and completeness of order for product deliver.
• Performing additional research as required to meet customer expectations and demonstrates ability.
• Meeting and exceeding established departmental goals for productivity and accuracy.
• Performing outgoing calls to agencies regarding requests.
• Answering incoming calls from law enforcement agencies regarding requests.

 
Requirements:

• Be customer-oriented
• Customer service skills are required.
• Striving to create, maintain and enhance customer relationships.
• Experience in Criminal Justice, Insurance Claims, Call Center and /or police departments.
• Be able to use Microsoft Office applications including Word, Excel, PowerPoint, and Outlook
• Demonstrate the ability to learn quickly and thrive in a production-based environment.
• Able to demonstrate excellent oral and written communication skills.
• Possess a high school diploma; an Associate's level education is preferred.
• Be able to collaborate with cross-functional teams to deliver exceptional customer service and support.
• Looking for someone who has good time management.
• Attention to detail.
• Punctual
• Good attendance is very important.
• Has some customer service and/or call experience.
• Insurance experience is always a plus.

 
Interviews:

• The client would prefer in-person interviews and with the Hiring Manager and their Supervisor.

 

 


At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $18.00/hr.