Job Title: Project Coordinator I – Attachment/Sales
Duration: 12 months
Location: Brantford, ON

Position Description:

• Engage and support customers in the community expansion areas as it relates to natural gas sales and attachments. Key components include:
• Advocating for the use of natural gas,
• Conveying business cases
• Reviewing the attachment process
• Investigate service applications status
• Other general questions that may arise.
• Problem solve and initiate solutions.
• Interpret and apply company policy/procedures.

Duties & Responsibilities:

• Meet with potential customers in the field (door to door canvassing), cold calling, as well as at storefront locations/events both in person and virtual.
• Develop, review and maintain community spreadsheets.
• Maintain CE email mailbox, including responding to customer emails and voice messages with accurate information beyond what is in the standard replies/messaging. Need to be able to answer their questions in a manner that opens up the conversation and enables them to connect and pursue a natural gas connection.
• Update community spreadsheets & ArcGIS with information from customers, customer interactions & GetConnected applications.
• Update Tracking sheets weekly with the number of customer contacts & number of customer responses.
• Update Application tracking sheet weekly for under construction projects and monthly for handed over projects.
• Call/email customers in the communities who have expressed interest in natural gas and help answer any questions on attachment steps and articulate the value of natural gas with the aim to secure attachment.
• Investigate/follow up on customer concerns/questions/escalations to be able to help them and make sure we gain attachments. i.e. finding out when a service will be installed.
• Complete SAP tables for new communities based on established scope.
• Confirm polygons/titles are correct in CCWS for each community. F/u on any that need to be corrected.
• Put together information needed for kick off email and/or hand over presentation to the areas.
• Pull together customer contact lists for direct mailing.
• Put together walking lists for door-to-door targeted outreach
• Review any applications that are not progressing, i.e. waiting for validation. Investigate & support if needed.
• Investigate PowerBI discrepancies
• Support GetConnected applications & provide training to support HVAC as needed.
• Be able to review messaging & revise or create new as needed based on needs of business/customers
• Call services installed but not yet activated (meters set not spinning/LUG service lines w/o meters).
• Organize kiosk locations (if applicable)
• Update Dashboards/Present metrics for strategic analysis as needed.
• Update spreadsheets needed to complete work, i.e. PO & Project number spreadsheets/MRU etc.
• Document tasks for others to be able to do work (i.e. list of what communities to search for in GetConnected for each community).
• Looking at any applications that have been cancelled and why & follow up on if needed
• Investigate CCWS for any inquiries that have been sent in for each community - investigate what the response was, update response if appropriate., update ArcGIS/Spreadsheet with customers information if appropriate.
• Complete work required Meter Reading Units.
• Track and clearly document all customer complaints and their corresponding resolutions for O.E.B. interrogatories.
• Assess new construction developments in the communities.
• Contribute supporting data towards regular attachment reports, requiring data entry & tracking of key metrics, customer communication and critical issues as it pertains to assigned communities.
• Support marketing and engagement efforts, including representing client's at external events such as customer, contractor, and partner events, contributing to communications materials, as well as preparing presentations and serving as the presenter/speaker upon request.

MUST HAVE qualifications:

• Post-secondary degree in Marketing, Business Administration, Commerce or a related discipline.
• 2-4 years’ successful track record in Business to Customer (B2C) and/or Business to Business (B2B) sales in a related field.
• Competence in utilizing Microsoft Office applications for daily tasks including proficiency in using Microsoft Excel for data management & analysis.
• Demonstrated ability to develop and maintain collaborative relationships.
• Demonstrated sales and customer account/relationship management skills.
• Demonstrated ability to think strategically, understand and apply business analysis methods.
• Work independently, highly organized and ability to manage competing priorities and demanding work schedules.
• Excellent communication skills (written, presentation, listening & attention to detail).
• Fosters an environment of safety, integrity, respect and inclusion in all interactions.
• Results orientated while maintaining a balance between competing priorities.
• Ability to be self-driven, self-motivated with minimal supervision.

NICE TO HAVE qualifications:

• Working Knowledge with Maximo, e-GIS, GetConnected, CCWS
• Familiarity with the various uses of natural gas in residential and business setting
• Understand how a customer could “convert” from one energy source to another
• Be able to articulate the value proposition of natural gas and the various natural gas appliances.
• Being able to identify the “problem” and provide solutions.
• Understand the energy market
• Understanding of utility systems, natural gas operations and processes.

Working Conditions:

• This position typically operates in a field and office environment.
• Frequent travelling, including evenings and weekends, mainly within Ontario is required
• Valid Ontario G class driver's license and maintenance of a responsible driving record is required.

 

 


At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $26.25/hr.