Job Title - Workforce Analyst
Duration - 6 months
Location – Westlake, TX 76262 – Hybrid Work Model – Mondays through Thursdays on site, Fridays remote
 
Job Description: - Specialist, Workforce Analyst
Organization Objective/Purpose:

• The Schedule Optimization Role is part of the DAFGiving360 Service and Operations group.
• Members of this team are responsible for short term planning, delivering accurate and optimized schedules, maintaining schedules, recommending staffing adjustments, and proactively communicating with business partners.
• Schedule Optimization partners closely with Service and Operations Sr. Managers, Business Strategy and other business partners.

 
What you’ll do:

• Applies specialized knowledge, skills and experiences within area of expertise to resolves a wide range of issues.
• Applies judgment and technical know-how to identify creative ways to complete assignments and influences others to act.
• Networks with senior personnel internally and externally in own area of expertise and/or across groups to resolve issues, gain needed information and influence outcomes.
• Execute on customers’ requests to ensure strategic goals come to fruition.
• Uses knowledge of area/department to carry out plans and assignments individually and/or in guiding others.
• Has impact on the success of the area/department of responsibility.

 
Technical/Functional Qualifications:

• Knowledge of NICE and Workforce Management software is required.
• Committed to a culture that nurtures and strives for an exceptional white glove service experience, balanced with ensuring KPIs are met.
• Identifies innovative solutions and drives improvement.
• Demonstrated ability to influence, build consensus and engage others to reach desired future state of the business.
• Results and quality oriented with the ability to gather information interpret and evaluate it effectively.
• Demonstrated ability to be self-motivated, with ability to quickly organize and manage multiple priorities and personality styles.
• Excellent interpersonal skills, including expert presentation and communication skills – both written and oral.
• Strong process management, analytic and problem-solving skills.
• Attention to detail is extremely important in this position.
• Advanced proficiency with Microsoft Office products – Word, Excel and PowerPoint.

 

 


At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $28.00/hr.