Project/Program Manager III
Spectraforce
New York, New York
21 hours ago
Job Description
Job Title: Project/Program Manager
Location: Remote (Prefer candidates located where they can work PST hours)
Duration: 12 Months
We use customer research to understand what motivates customers, what stands in their way, and how they use Smart Home products and features. We are trusted advisors to the business, owning and delivering multiple end-to-end research projects each year, across a variety of business and stakeholder groups.
Candidates must possess customer obsession and a desire to affect change on behalf of the customer. They must have strong research experience in a number of methodologies, including writing and programming surveys, analyzing data and preparing reporting with actionable recommendations. Experience managing research vendors to run research projects is an added advantage.
The ideal candidate is comfortable managing stakeholders, able to translate business goals to research objectives, and propose a research methodology to address those objectives. They must possess strong project management and analytical skills, as well as a track record of delivering projects in complex and ambiguous environments.
Key job responsibilities
• Own and execute end-to-end customer research studies across multiple business areas (e.g. Smart Light Bulbs, Prospective Smart Home Customers), including study brief, design, survey writing and programming (or co-creation of quant/qual research materials with research vendor), fieldwork, analysis, recommendations, report-writing, and discussing implications with senior stakeholders.
• Drive impact by ensuring that design and outcomes link back to business implications, and that research studies and industry reports are observed over time for important trends.
• Independently manage research team program(s) as determined, such as research request intake process, or stakeholder satisfaction survey.
• Build and manage vendor relationships with research agencies.
• Innovate operational tools - determine team needs, explore and leverage internal AI solutions to automate manual processes and build efficiencies.
Basic Qualifications
• Degree in Business Administration, Marketing, Psychology, Cognitive Science, or equivalent experience
• Minimum 4+ years professional market research or UX research experience
• Expertise in quantitative research and data analysis
• Self-starter who possesses flexibility to work in a fast-changing environment and ambiguous situations
• Drive to understand business and stakeholder teams’ goals
• Ability to communicate complex subject manner in written form
• Detail oriented and able to take on self-directed projects
• Teamwork and collaboration-oriented in a very dynamic group
Preferred Qualifications
• Qualitative research experience of study design, using a range of techniques (e.g. depth interviews, focus groups, online communities, diary studies and user research), moderation and data analysis
• Experience with various research platforms such as Qualtrics, Usertesting.com.
• Experience working with research vendors
• SQL
KPI: Delivering results accurately and on time
Skills:
Data Analysis Experience
Stakeholder Management Experience
Report Writing Experience
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $55.00/hr.
Location: Remote (Prefer candidates located where they can work PST hours)
Duration: 12 Months
We use customer research to understand what motivates customers, what stands in their way, and how they use Smart Home products and features. We are trusted advisors to the business, owning and delivering multiple end-to-end research projects each year, across a variety of business and stakeholder groups.
Candidates must possess customer obsession and a desire to affect change on behalf of the customer. They must have strong research experience in a number of methodologies, including writing and programming surveys, analyzing data and preparing reporting with actionable recommendations. Experience managing research vendors to run research projects is an added advantage.
The ideal candidate is comfortable managing stakeholders, able to translate business goals to research objectives, and propose a research methodology to address those objectives. They must possess strong project management and analytical skills, as well as a track record of delivering projects in complex and ambiguous environments.
Key job responsibilities
• Own and execute end-to-end customer research studies across multiple business areas (e.g. Smart Light Bulbs, Prospective Smart Home Customers), including study brief, design, survey writing and programming (or co-creation of quant/qual research materials with research vendor), fieldwork, analysis, recommendations, report-writing, and discussing implications with senior stakeholders.
• Drive impact by ensuring that design and outcomes link back to business implications, and that research studies and industry reports are observed over time for important trends.
• Independently manage research team program(s) as determined, such as research request intake process, or stakeholder satisfaction survey.
• Build and manage vendor relationships with research agencies.
• Innovate operational tools - determine team needs, explore and leverage internal AI solutions to automate manual processes and build efficiencies.
Basic Qualifications
• Degree in Business Administration, Marketing, Psychology, Cognitive Science, or equivalent experience
• Minimum 4+ years professional market research or UX research experience
• Expertise in quantitative research and data analysis
• Self-starter who possesses flexibility to work in a fast-changing environment and ambiguous situations
• Drive to understand business and stakeholder teams’ goals
• Ability to communicate complex subject manner in written form
• Detail oriented and able to take on self-directed projects
• Teamwork and collaboration-oriented in a very dynamic group
Preferred Qualifications
• Qualitative research experience of study design, using a range of techniques (e.g. depth interviews, focus groups, online communities, diary studies and user research), moderation and data analysis
• Experience with various research platforms such as Qualtrics, Usertesting.com.
• Experience working with research vendors
• SQL
KPI: Delivering results accurately and on time
Skills:
Data Analysis Experience
Stakeholder Management Experience
Report Writing Experience
Applicant Notices & Disclaimers
- For information on benefits, equal opportunity employment, and location-specific applicant notices, click here
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $55.00/hr.