Tittle: Desktop Support Technician II 
Location: Loves Park, IL 61111
Shift Hrs: M-F 8 AM to 5 PM CST (1-hour lunch). No on-call.
Duration: 3 months (Contract to Hire)

Notes:

• MUST have reliable transportation
• Conversion after 90 days at $29/hr. 
• If selected for this role, background check and drug screen will be required prior to going onsite.

RESPONSIBILITIES:

• Troubleshoots, images, wipes, configures, orders, and ships out laptop computers, iPads, and mobile phones (iOS and Android).
• Computer hardware, software and mobile phone troubleshooting.
• Experience with ServiceNow ticketing system.
• Orders and replaces computer parts as needed.
• Follows and/or documents troubleshooting processes.
• Maintains, upgrades, replaces, identifies, and analyzes defective hardware or software.
• Must be self-motivated and enjoy working in a fast-paced, ever-changing work environment. Works well independently as well as within a team.
• Represents Client in a professional and businesslike manner and communicates effectively with customers and associates.
• Top 2 skills: Desktop Support and Customer Service.
• Experience: Min. 3 years of experience. A+ certification is a plus.
• Video interview required and will be scheduled as soon as possible.

 

 


At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $26.00/hr.