AMS Support Analyst
Auburn Hills, MI (Hybrid - 3 days onsite a week)
6 Months
Responsibilities:

• Strong analytical ability to quickly understand the issues, debug and arrive at solutions
• Excellent communication skills (verbal and written both)
• Hands on, Self-driven, Solution oriented and Customer focused
• AMS support experience 
• Ability to query the system logs and debug issues
• Understand System integration concepts and especially API specifications 
• Ability to create flow diagrams to create an operational view of the functionality
• Good exposure to automotive domain, preferably in the area of connected vehicle
• Strong technical background demonstrating solid understanding of IT systems and ability to support them
• Develop and maintain accurate technical and user documentation
• Performing operational tasks like monitoring, analysis, reporting and prompt attention to issues
• Communications for any outages/incidents which affect the user community
• Co-ordination with internal and external stakeholders for driving the issues towards the closure
• Analyze incidents and come-up with improvement ideas to avoid incidents and reduce inflow
• Perform system administration tasks e.g. certificate management, product version tracking and upgrade support, etc.
• Any programming background is a plus
• Experience working in agile/scrum methodology
• Collaborated with cross-functional teams to define, design and ship new features
• Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy

Years of Experience:  7+ is an IT field / 5 in AMs Support Role
  

 


At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $40.00/hr.