Position Title: Business Analyst/Customer Service
Work Location: USA – PA – Collegeville, 19426
Assignment Duration: 6 Months
Work Schedule: Hybrid: 2.5 days per week required in office
Work Arrangement: Hybrid

Position Summary:

• Manage direct customer account data for clients customers in US and Puerto Rico to ensure compliance with federal and state requirements.

• Business Analysts review all incoming customer account creation and change requests, validate licensing and determine what (if any) additional requirements are needed to comply with regulatory requirements and client's
  policies.

• In addition, Business Analysts assign trade classification to customer accounts, which drives customer invoice terms, discounts, taxes, eligibility for contract pricing, and may control access to specified products.

Position Responsibilities:

• Create and maintain customers within their appropriate sales organization and company area to ensure accurate revenue data in downstream financials.

• Requires Perform due diligence research including a comprehensive search of internal and external databases to determine and verify account’s primary business activity to assign the appropriate trade class.

Organizational Relationships:

• Client's Customer service

Education and Experience:

• High school diploma required

• Bachelor’s degree preferred

Technical Skills Requirements:

• SAP and Microsoft office, internet navigation, industry knowledge regarding customer classification and functionality preferred

Physical Position Requirements:

• Sitting and working on computer for long periods

• Communicate w/customers via phone and computer

• Minimal lifting 25lbs or less

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? NOTES

• Hard (required) Skills:

  1. SAP/customer master

  2. Data Entry

  3. Ability to navigate the websites/internet

• Soft/Preferred Skills:

  1. Excel

  2. Good Written and Verbal communication

  3. Change agile

 

 


At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $33.17/hr.