Technical Support - Junior
Spectraforce
Austin, Texas
14 days ago
Job Description
Job Title: Desktop Support Technician
Location: Austin, TX 78758
Durations - 18 Months Cotract
Work Hours: 8:00 AM – 4:30 PM or 8:30 AM – 5:00 PM
Your Opportunity:
What You’ll Do:
What You Have:
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $18.00/hr.
Location: Austin, TX 78758
Durations - 18 Months Cotract
Work Hours: 8:00 AM – 4:30 PM or 8:30 AM – 5:00 PM
Your Opportunity:
- This is an entry-level position with the Desktop Support and will focus on providing real-time support for technology problems and fulfillment services (move, add, or change requests) for our Internal customers.
- We are looking for an enthusiastic candidate who enjoys a fast-paced environment, has great customer service skills and a "can-do" spirit.
What You’ll Do:
- Work with a team of Desktop Support technicians in one of the largest service centers at client with over 6,000 users.
- System administration of Windows 10, Windows 11 and Mac OS X desktops and laptops.
- Provide hands-on installation, troubleshooting and technology support for desktops, laptops, monitors and personal printers.
- Also required to provide phone support and remote assistance as needed.
- Deploy and reclaim computer equipment which includes maintaining asset management database with current status.
- Document work in various tools. (Remedy, Clarity)
- Provide excellent customer support to company employees.
What You Have:
- The successful candidate will have a bachelor’s degree in technology and/or a minimum 1-3 years’ recent experience supporting technology in an enterprise-wide internal Service Center environment.
- A working knowledge of PC technical support of the Windows and Macintosh OS (Windows 10, Windows 11 and Mac OS X) is desired.
- Should demonstrate strong communication skills, including both written and verbal.
Applicant Notices & Disclaimers
- For information on benefits, equal opportunity employment, and location-specific applicant notices, click here
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $18.00/hr.