Job Title:Systems/Network Engineer
Duration: 6 months
Location: Indianapolis, IN 46278

Top 5 Skills-
1. Experience with Data Room and IDF Management:
o Experience in managing and maintaining Data Rooms and Intermediate Distribution Frames (IDF), including patching, cabling, and hardware installation.
o Knowledge of best practices for organizing and maintaining network infrastructure within Data Rooms and IDFs.
2. Network Configuration and Troubleshooting:
o Proficiency in configuring and troubleshooting network devices such as switches, routers, and firewalls within Data Rooms and IDFs.
o Understanding of network protocols, IP addressing, VLANs, and network security principles.
3. Hardware and Cabling Expertise:
o Experience in installing, terminating, and testing various types of network cabling (e.g., Cat5e, Cat6, fiber optics).
o Ability to diagnose and resolve hardware issues related to servers, network equipment, and other infrastructure components.
4. ServiceNow Proficiency:
o Experience using ServiceNow for IT service management, including incident management, request management, and change management.
o Ability to document and track support activities and network changes using ServiceNow.
5. Customer Service and Communication Skills:
o Excellent customer service skills with the ability to communicate effectively with end-users and other IT staff to understand and resolve technical issues.
o Strong verbal and written communication skills to provide clear instructions and document support activities related to Data Rooms and IDFs.

Tasks and Qualifications

• Escort vendors to server room and other IT areas
• ?Hosting and site support
• Govern physical access of the data room, supervise/manage all work in the data room.
• Track and receive shipments of server and network equipment. Verify packing slips match contents of packing slips
• Maintain data room documentation and rack elevations.
• Ensure vendors are completing tasks according to client's standards. Standards will be provided
• Racking and labeling of any server or network hardware in accordance with set standards.
• Perform server and network cabling tasks following provided cabling matrix following standards
• Perform basic smart hands activities for hosting and network teams
• Assist with on site support of network and hosting related incidents and troubleshooting
• Attend project meetings as required
• Assist with UAT tasks as needed
• Have basic networking knowledge including LAN, WAN, WLAN, VLANs, Trunks
• Previous experience using Service Now or similar ticketing system would be a plus
• Laptop Deployment Tasks
• 1 temporary resource needed to help assist with client device (laptop) issuance to RayzeBio (RBO) employees.
• Up to approximately 120 RBO employees to issue laptops
• Preparing laptops following documented process including assigning and tracking user prior to issuance. Some users will have specialty models as needed
• Laptop setup process will assign laptops to a user once imaged and pre-install all software and updates
• Upgrade RAM as needed
• Issue laptops over 2 weeks and tracking the delivery and reporting daily the number issued.
• Follow up with stragglers and assist with any special needs or requirements
• Provide Hypercare support for device issuance and monitor hypercare chat to triage support requests
• Support users with device configuration, device setup, VPN use instructions
• Track returned laptops and label with name and date returned
• HCL to request client's ID for the length of the contract and ensure any required training needed
• Support for AV and Printer deployments with vendor escort and UAT testing

Qualification-
Minimum High school diploma 

 


At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $45.00/hr.